Hannah Carling Email & Phone Number

Chandlers Ford, England, United Kingdom

Totton, Southampton

• Building long term and collaborative relationships with customers, both in house and whilst visiting customers• Communicating with traders regarding ongoing and future business deals• Proactively gaining new accounts, generating new business and enhancing sales through outgoing calls• Provision of a high level of customer service to the trader and their customers• In the sales representative role I deal on a 1:1 basis with traders on sites and on the phone• Gaining new accounts and sales through competent selling and product knowledge• Liaise with trader’s customers regarding queries and complaints (and resolution of the latter)

Chandlers Ford, Southampton

• Continuous training on updated medical information • Telephone liaison to assess private medical insurance claims to an agreed high standard of customer service• Liaise with hospitals and specialist secretaries for medical information relating to diagnosis of customers or ongoing treatment for the patients• Ownership and resolution regarding complaints and queries • Front line customer facing• Responsible to ensure new clients were informed on call centre operating procedures• Helping with internal queries and looking after individual schemes when companies have joined Aviva and pilots are required. Provided training on these schemes to colleagues when the pilot is over and rolled out.• Liaising with the sales and accounts department to help set up new schemes being introduced to the company.