Performance-driven Customer Success Manager with extensive experience in Payments (Retail, Cross-Border and alternative payment methods), Open Banking and Payments Data Analysis to drive successful business decisions. Focused on delivering value to drive client retention and expanding recurring revenue streams.Proven record creating, implementing and driving new processes that deliver winning strategies, profit improvements and dynamic solutions. Outstanding ability to cultivate relationships with customers, suppliers, staff and executive personnel developing mutually respectful relationships. Recognized for a high level of commitment to exceeding customer initiatives, implementing performance improvements and conquering challenges to drive the business forward. Exceptional ability to inspire and elicit the best qualities of a team. Core competencies include:- Customer Service & Purchasing- Process Development & Implementation- Project & Product Development- Relationship Development & Maintenance- Negotiations Pricing & Inventory Management - Leadership Training & Team Development- Solutions Building & Creative Problem Solving
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Customer Success ManagerNth ExceptionLondon, Gb -
Customer Success ManagerNth Exception Nov 2021 - PresentLondon, England, United KingdomNth Exception is a specialist payments consultancy that helps financial institutions and corporates introduce, operationalise and process-optimise next generation payments journeys and systems.Specialists in SWIFT messaging, ISO 20022 and alternative payment methods, we work with customer organizations globally, helping them navigate around complex messaging standards and the intricate requirements of different schemes and market infrastructures, enabling them to better manage uncertainty, improve business connectivity and continuity, reduce operational costs and eliminate barriers to profit, in the fast- changing payments world.We do this through a combination of: a) Consulting on capabilities including ISO 20022, SWIFT CBPR+, SWIFT gpi and digital currencies. b) Technology services covering ISO 20022 migration, Real Time Payments, Request to Pay, Wallets, Open Banking and BaaS / Composable Banking, leveraging aligned partner products. -
Customer Success ExecutiveOpenitio Limited Nov 2019 - Oct 2021London, United KingdomI am a keen and motivated individual with excellent client facing and team communication skills. I am a confident person and one of my key strengths is my ability to communicate well at levels. I enjoy motivating and organising others by advising and recommending technology where appropriate. I have always had the responsibility of being in a customer facing roles with clients. My storytelling skills to engage the client is one of my strongest attributes. I work well under pressure and to tight deadlines. I have excellent problem solving skills and can react quickly to changing situations. As a Customer Success Executive at Openitio I provide best practice guidance on how to maximise usage and adoption of our products within client organisations. I focus on them achieving business value, ultimately aligned to the overall strategic intent of programs. -
Sales Enablement: Banking & Financial ServicesMicrosoft (Reseller) Jan 2017 - Oct 2019London, United KingdomIn this role, I worked on identifying top market opportunities by segment in various regions/sub-regions across UK / Europe and developed effective, demand generation marketing strategies on Microsoft technology for FinTech solutions. -
Technical Sales ExecutiveMicrosoft (Reseller) Feb 2016 - Dec 2016London, United KingdomMy role was to provide technical sales support for Microsoft accounts reviewing current business solutions & processes. I was involved in enabling the right business and partner resources to support business transformation projects in the UK and Worldwide around Microsoft technology.
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Hannah Davis
Regional Gender Funding Coordinator, Middle East And North Africa At Oxfam InternationalGreater Oxford Area -
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Hannah Davis
Headhunting The Right People, The First Time | Licensing, Sam & Saas Recruitment Specialist | Owner And Md @ Merlincorp It LtdKingston Upon Thames1merlincorp.co -
Hannah Davis
United Kingdom
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