Assist in day-to-day functioning of branch.Greet customers warmly and ascertain reason for visiting.Build relationships with contractors.Answer all calls/emails to Branch promptly and assist accordingly.Use of JDE system to process and check on status of orders.Manage outgoing orders on weekly trucks.Assist customers in showroom.Process CC payments for all COD orders.Direct customers to the appropriate team member.Manage weekly transfer trucks to… Show more Assist in day-to-day functioning of branch.Greet customers warmly and ascertain reason for visiting.Build relationships with contractors.Answer all calls/emails to Branch promptly and assist accordingly.Use of JDE system to process and check on status of orders.Manage outgoing orders on weekly trucks.Assist customers in showroom.Process CC payments for all COD orders.Direct customers to the appropriate team member.Manage weekly transfer trucks to branch.Reach out to customers and verify order and account information.Resolve customer complaints via phone & email.Work with team to ensure proper customer service is being delivered.Assist with placement of orders, refunds, or exchanges.Generate bill of lading for outgoing trucks. Show less

-Manage all phone calls and correspondence (emails, orders, etc.)-Record of all incoming and past purchase orders-Handle all vendor purchase orders-Dispatch technicians-Manage daily schedule/work orders-Generate proposals for customers and clientsService invoicing-Permits/Inspections (online portals)-All aspects pertaining to backflow inspections and certifications-Maintain credit card receipt log-Florida Notary

-Draft estimates/proposals-Generate invoices-Permits/inspections-Purchase and deliver materials to job site-Record of receipts for each job