Hannah Delemeester Email & Phone Number

Columbus, Oh, Us

-Oversee Engagement on on Facebook, Twitter, and Instagram -Oversee CX sentiment of retail launches - Collaborate with Amazon Marketing partners to ensure cross-functional business goals are aligned in terms of sale conversion and customer experience- Conduct 15 live coaching's monthly, audit 30+ customer interactions through reactive grading, and provide 15 growth & development meetings with ambassadors to ensure they feel supported and that we continue to improve their skill set- Review all negative customer satisfaction ratings for 15-20 individuals each month to provide coaching when necessary and gain an understanding for negative customer experiences - Conduct monthly Amazon Product/Fulfillment Reports from google sheets to deliver and analyze overall customer sentiment about individual product feedback primarily utilizing bar charts to provide recommendations for product design and listing modifications- Ensure communication among the team is consistent and streamlined by creating resources and documents for current product promotions- Oversee ambassador projects for Amazon review monitoring, listing audits, Facebook ad’s, and overall customer feedback- Monitor operations for our marketplace team and adjust staffing daily

Columbus, Ohio

- Support a team of associates through consistent coaching, mentoring, and preparing them for future projects-Conduct Quality Assurance sessions and monthly performance reviews based on associate's sales conversions

Provide feedback to leaders and business executives in order to supplement data science and natural language processing analytics to help organizations strengthen their voice across communications channels

Greater San Diego Area

Taught 3 sections of oral communication per semester to college students. The focus was on learning how to become more comfortable when speaking in front of an audience, whether it be interpersonal, public, or mediated contexts. I developed lessons and activities that aided students in their understanding of various communicative concepts so they were able to utilize them in 4 class speeches (introductory, informative, persuasive, and special occasion).

Beijing, China

Assisted in the organization of meetings and other special events that involved up to 150 foreign professors and students. Aided in translating over 6 projects and 50 pages of Chinese documents to proper English. Helped local team members in the International office with their English etiquette and euphemisms. This helped them clear the lines of communication across countries and cultures.

Master’S Degree, Communication Studies

Bachelor’S Degree, Management

Activities and Societies: Sigma Alpha Tau, Alpha Lambda Delta/ Phi Eta Honorary Society