Hannah Dingman Email & Phone Number

Rock Island, Illinois, United States

Responsible for designing, coordinating and conducting training programs for financial representatives and leaders in the field.Manage the enrollment and reporting functions of our learning management system.Facilitate Train-the-Trainer workshops for internal trainers for virtual and in classroom environments.Deliver customer service training based on needs of management teams in the field and for employees in the home office.Developed a self-paced onboarding program for 50 administrative assistants using our Learning Management System.Continually apply strong knowledge in instructional design and project management to lead training initiatives and develop effective training solutions that support business goals.Mentor and guide other organizational trainers by providing feedback after trainings are delivered in a virtual and in classroom setting.

-Transformed the Service Center Training Program, Boost Training Program and Customer Service Training Program -Supervised 10 service representatives who performed the duties of a trainer and provided evaluations and feedback to them ensuring their trainings are focused on a learner centered environment -Assessed and evaluated current training programs and recommend any changes necessary to continually progress

-Participated and successfully completed 10-week training program involving learning all products and departments at MWA-Assisted members with questions regarding their products and provided a positive customer experience-Provided product knowledge to active agents who were working to further business for MWA -Edited, designed and produced the weekly newsletter used for internal communication within the department

Taught two courses of public speaking for 3 academic semesters Maintained a high energy level to create a positive classroom environment through classroom engagement activities Gained knowledge of adult learning styles and how to adapt to various learners Developed excellent organizational skills through lesson planning and grading student work

Responsible for delivering excellent customer service; resolving teaching aids concerns by answering or referring their questions to the supervisor 100% of the timeCollaborated innovative teaching methods with professor to streamline communication and increase efficiency between students

Created a curriculum for incoming high school freshman and designed assessments to evaluate student performance Motivated and lead the students and reported to upper management about current training.

Designed logos for company and contributed to the varying advertising needs of clientsGathered information about potential clients and helped research potential client needs

Arranged the morning show with current producer researching stories and writing scripts for news Worked with web design team organizing and writing press releases on a daily basis

Master Of Arts (M.A.), Communication, General

Activities and Societies: Graduate Communication Student Society

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Phi Sigma Sigma

Bachelor Of Arts (B.A.), Broadcast Journalism

Activities and Societies: Phi Sigma Sigma, Lamda Pi Eta (communication honor society), The Falcon, QUTV