- accurately counting and recording back-stock;- replenishing stock on shelves in a timely fashion;- keeping store clean and tidy;- maintaining health and safety by ensuring that all company protocols are followed;- attending to the needs of shop patrons.- handling cash and card payments;

- accurately updating customer records in regards to bank account and contact details;- taking payments and advising on billing changes; current balance, direct debit dates, advanced billing etc;- noting accounts with a summary of any discussion with customers; taking care to mention any changes made to the account or any prices promised to customers;- advising customers of their legal rights and the terms and conditions of their contract;- raising and resolving complaints in accordance with Ofcom regulations;- protecting customer information in accordance with the Data Protection Act;- undertaking continuous professional development to further improve technical knowledge and meet changes in company policies and standards.

- maintaining professional appearance of reception areas to a high standard;- welcoming clients and directing them as required;- directing calls from the switchboard, recording and delivering accurate messages;- sorting incoming and outgoing mail and recording any invoices received;- preparing start-up business packs for new clients;- organising staff and client information to give maximum efficiency;- filing and update client information using the company’s CRM databases.