Hannah E. Email & Phone Number

Philadelphia, Pa, Us

Malvern, Pa, Us

Arlington, Virginia, Us

Remote, Us

Closed a minimum of 35 cases a day (combination of emailsand phone calls).-Used Salesforce, Tableau and several internal ACT programs totrack packages of test materials, processstudent registration changes, and explain accommodationdecision notifications and letters.-Created and utilized Excel spreadsheets to review pendingregistrations and accommodation requests.-Wrote, provided suggestions and edits to KB articles and emailtemplates for agent clarification purposes.-Walked students, parents and school officials through theprocess of applying for accommodations/ELsupports and the process to properly administer saidaccommodations and EL supports.

Troy, Michigan, Us

• Resolved 30-50 Tier 1 cases a day from school officials and students in the following queues: HS Reporting, B2C Tier 2, Test Administration, Accommodations, Care Processing and Priority. • Navigated Salesforce and other ACT software to process various kinds of requests and refunds for our customers. • Provided helpdesk support for school administrators in various ACT programs. • Worked with IT to eliminate technical issues to migrate students’ accounts to Salesforce.

Boca Raton, Florida, Us

• Provided assistance with financial aid awards and documentation requirements for eight separate colleges.• Answered 75 customer telephone calls a day to avoid on-hold wait times. • Entered customer interaction details in ServiceDesk to track requests, document problems and record solutions offered.• Deescalated customer interactions to better assist with problem.

Grand Rapids, Mi, Us

• Cleaned and disinfected 8 patient rooms a shift.• Followed procedure to properly dispose of various types of biohazards.• Cleaned STAT rooms in a swift manner to ensure that medical staff can quickly stabilize patient in a sterile environment.• Sterilized medical equipment in downtime to provide medical staff with properly cleaned materials.

Chicago, Illinois, Us

• Prepared and expedited 300+ food orders a shift to support team members.• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas. • Handled cash and card transactions and maintained a balanced drawer.