Hannah E. Email & Phone Number

Philadelphia, PA, US

Malvern, PA, US

Arlington, Virginia, US

Remote, US

Closed a minimum of 35 cases a day (combination of emailsand phone calls).-Used Salesforce, Tableau and several internal ACT programs totrack packages of test materials, processstudent registration changes, and explain accommodationdecision notifications and letters.-Created and utilized Excel spreadsheets to review pendingregistrations and accommodation.

Troy, Michigan, US

• Resolved 30-50 Tier 1 cases a day from school officials and students in the following queues: HS Reporting, B2C Tier 2, Test Administration, Accommodations, Care Processing and Priority.
• Navigated Salesforce and other ACT software to process various kinds of requests and refunds for our customers.
• Provided helpdesk support for school administrators in various ACT programs.
• Worked with IT to eliminate technical issues to migrate students’ accounts to Salesforce.

Boca Raton, Florida, US

• Provided assistance with financial aid awards and documentation requirements for eight separate colleges.
• Answered 75 customer telephone calls a day to avoid on-hold wait times.
• Entered customer interaction details in ServiceDesk to track requests, document problems and record solutions offered.
• Deescalated customer interactions to better assist with problem.

Grand Rapids, MI, US

• Cleaned and disinfected 8 patient rooms a shift.
• Followed procedure to properly dispose of various types of biohazards.
• Cleaned STAT rooms in a swift manner to ensure that medical staff can quickly stabilize patient in a sterile environment.
• Sterilized medical equipment in downtime to provide medical staff with properly cleaned materials.

Chicago, Illinois, US

• Prepared and expedited 300+ food orders a shift to support team members.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Handled cash and card transactions and maintained a balanced drawer.