Hannah Gordon Email & Phone Number

Livonia, Michigan, United States

• Organized pipelines and assigned processing tasks to 7 servicing team members supporting a $5B portfolio of 104 national customers to ensure customer satisfaction within established service level agreements.• Contributed to procedure and customer training enhancement initiatives. • Led redesign of daily account reconcilement process. • Oversaw multi-bank settlement disbursements for 10 customers totaling approximately $250 million monthly. • Served as the escalation contact for complex customer and account concerns.• Researched and resolved general ledger errors.• Participated in quarterly Held for Sale and annual regulatory exams with the Federal Home Loan Bank of Dallas. • Held a pivotal role in the Banks’ exit from the warehouse lending business.

Livonia, Michigan, United States

• Served as the main point of contact for a pipeline of 15 customers.• Performed daily reconcilement of more than 30 Direct Deposit Accounts. • Reviewed approximately 150 collateral documents for compliance daily.• Executed customer outbound wire requests, line advances, and investor payments.• Disbursed settlement funds of over $60 million to participating banks according to customer agreements.

Davison, Michigan, United States

• Provide exceptional customer service as the face of the branch.• Review customer needs and assist with providing products to enhance their banking experience.• Accurately perform customer transactions according to bank policies and procedures.• Verified ATM deposits, ordered cash, balanced cash vaults, and filled cash dispense machine.• Performed teller and branch audits to ensure adherence to established processes. • Served as a mentor to other tellers, helping them to achieve development goals.• Established bi-weekly staff schedule.

Lapeer, Michigan, United States

• Processed merchandise invoices and calculated profit margins to determine selling price.• Managed inventory and ordering to maintain supply levels.• Balanced register with 100% accuracy rate. • Maintained purchasing and inventory records for government-controlled products.