Hannah Eccles Email & Phone Number

Greater Edinburgh Area

Head up the marketing and customer care departments. Responsible for marketing, ecommerce and customer care channels. Developing robust marketing strategies and budgets to set and achieve sales targets and reach overall business goals.Responsible for enhancing Oscha's customer journey (covering the 4Ps of marketing) in order to secure new customers and encourage loyalty through all touch points.Managing the digital marketing, ecommerce and customer care team.

Greater Edinburgh Area

Midlothian, United Kingdom

Edinburgh

The Association for Contemporary Jewellery

Supervising the everyday running of a luxury brand in a department store whilst providing excellent customer service.Working with the public, as part of a team and assisting and advising individuals in person, over the telephone and via email.Communicating with other staff members on a regular basis.Conducting myself in a polite and calm manner at all times whilst multi tasking in a busy environment. Compiling weekly trading figures and reports using Microsoft Word and Excel.Organising and completing administrative tasks accurately and effectively including Loyalty application forms and upkeep of these on a database.Co-ordinating stock transfers, deliveries and merchandising. Training new staff members and planning staff rotas.

I assisted in tutoring the third year students at The Glasgow School of Art along with creating my own jewellery collections. I thoroughly enjoyed being an extra support to the students, showing different techniques, giving a fresh view point on their designs and giving hands on help! During this year I arranged a ‘Gold’ exhibition for the students, to celebrate and display their 18ct gold pieces from a 'Working with Gold Project' in a local Boutique/Gallery. Encouraging them to promote and advertise the exhibition and help with the set up and organisation. I regularly contributed to end of project critiques, giving feedback and advice on their finished pieces and suggesting new influences.I worked as part of a small dynamic team with the four other Residents in co-ordinating and setting up our end of year exhibition. Our objective was to showcase our new projects and arrange a touring exhibition between four different galleries across the U.K. This required communication with printers, vinyl production companies and galleries along with keeping a blog and advertising through social media.

Diploma In Professional Marketing, Marketing/Marketing Management, General, Distinction

Diploma covering: Professional Marketing Digital Marketing Marketing metric Focussing particularly on e-commerce, social media & general.

Certificate, Marketing, Distinction

Bachelor Of Arts - Ba, Design And Applied Arts

Specialising in Jewellery and Silversmithing

Ba(Hons), Jewellery And Silversmithing

Education record