-Responsible for the managing and maintaining all tickets and ensure they are resolved in a timely manner including proper escalation, communication, and tracking.-Being the voice of F1 as they communicate with internal and external clients to coordinate schedules, receive incoming support request via phone and email and any miscellaneous communications that may arise on behalf of the company. -Responsible for guaranteeing the most efficient means of generating support requests and being proactive in issue resolutions.

-Maintained daily work logs to coordinate and monitor the workflow of multiple open projects-Utilized Quickbooks to create/manage invoices, process financial transactions, and manage client account data-Facilitated communication between the staff and clients to manage orders and convey critical information.-Provided support for the business transition from Corporate Thermographers to Reflection Printing

-Maintained production records and logs, including downloading completed job data to archive media for future reference or duplication-Manipulated digital files to adjust fonts, graphics and color separations (Adobe Illustrator, Indesign, Photoshop) -Troubleshooting and monitored machine production operations by collecting samples to detect issues and verify conformance to standards -Trained and coached one production assistant to assess performance and identify knowledge gaps

-Managed projects from concept through delivery, ensuring all deliverables meet client requirements and timelines-Designed and created marketing collaterals, corporate identity packages, and logos-Conceptualized, designed, and produced marketing materials including newsletters, postcards, manuals, business cards, forms and advertisements-Utilized strong typography and design skills to create visually appealing and effective designs

Worked and created animations with Storytime Studios app SKIT!Worked with multiple teams: Promotion, Content

Created B.E symbolEdited B.E film: documentaries, interviews, music videosCreated Animations for B.E: special holiday and advertisementsCreated graphics: wallpaper, advertisements, icons

Assisted Clients with SHSU’s computersMaintained Order within SHSU’s computer labsFixed and operated printersReported in malfunctions within SHSU's computer labs

Handled and operated PISD’s computersAssisted teachers, administration, and maintenance with computer malfunctionsUpgraded all of PISD’s computer labsCleaned viruses infecting all PISD owned computersInstalled/Uninstalled required software on PISDRan Cable through PISD buildingsFixed and operated printersSet up computer stations for PISDCreated PISD wallpaper for computers: 2010 - 2014 (freelance work)