As a shift lead, scooped and served ice cream to customers, ensuring accurate portion sizes and presentation. I also worked the register, handing cash transaction as well as credit and online orders. As a lead I would open/close the registers, ensuring that the till was balenced. I managed the other employees working the shift by making sure they were all on task and excuting their duties properly.

As a barista and shift lead I provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly. I also trained new baristas on proper brewing techniques, drink recipes, and customer service protocols. I also memorized recipes to prepare and served milk teas, flavored tea, and slushes. As a shift lead, I responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly. I opened and closed the store, ensuring that it was ready to be opened or was properly prepared for the morning shift and locked for the night.