Hannah Forbester Email & Phone Number

Newmarket, Suffolk, United Kingdom

• Assist in the management of the Newmarket facilities and site operations to deliver racing and exhibitions, conference and event needs, liaising with the catering and estates team and other third-party partners• Create purchase orders, check and certify invoices and control expenditure, whilst maintaining operational profitability• Liaise with Exhibition, Conference and Event organisers regarding their requirements, providing technical and logistical information about the venue and advising on layout plans• Create detailed, comprehensive detailed function sheets, accurate to specific event requirements in a timely manner and share information with key partners• Utilising upselling opportunities to increase profitability• Assist management of the various operational aspects of the raceday; including managing a team of up to 120 member of Raceday staff• Working alongside the Health and Safety Manager in developing security and stewarding schedules for racing ensuring that the venue is producing the highest level of customer service• Manage the Raceday staff including planning rotas, organising payroll, recruitment and administration• Ensure that the event admission equipment is set up and ready for use• Manage 3rd party contractors to deliver different internal and external services including ordering uniform, signage requirements and portable structure hire from point of ordering, delivery, site management, removal and invoice approval• Assist the Health and Safety Manager in the implementation of all Health and Safety requirements, including communication of issues with staff and general site management• Develop ideas and assist in Capex projects to enhance the product and services offered at the Racecourse.

Newmarket, Suffolk, United Kingdom

• Website design, maintenance through WordPress• Upkeep of client databases, approaching of new clients and attaining of potential client information• Responsibilities on-site included office administration, stage manager and event stylist.

Dubai

• Provided organisational support to project managers on numerous jobs, such as Global Financial Markets Forum 2014 and Maserati Trofeo at the Gulf 24 Hour Event, working with individually selected teams to aid in the successful coordination and running of the event• Developed original proposals specifically for the client and the given brief, for clients such as Porsche, Maserati and the National Bank of Abu Dhabi• Successfully being promoted from junior project coordinator to project coordinator after a few months learning and working in the company• Responsible for liaising with the clients and the sponsors on a major financial exhibition, exploring their requirements and ensuring the correct information was given out and all attendees needs were addressed accordingly• Attend in-house and client meetings, completing detailed meeting minutes and sending them out to relevant attendees. • Compiled professional reports and client databases for account managers and future company use• Adhered to financial budgets designated to each job, creating invoices and purchase orders and filing them accordingly.• Ensured the delivery of events on time, within budget, which exceed client expectations• Communicated constantly with Project Managers, discussing the job and the roles it involves, maintaining communication throughout projects and tasks to ensure maximum fluidity and transparency• Supported Project Managers and other team members, relieving them of additional work where possible• Ensured excellent customer service and quality with clients and suppliers, which met or exceeded company expectations• Worked to meet company objectives, aiming to maintain and improve the company’s reputation.

• Planned the attendance and installation of J&C Joel at PLASA London, including the organisation of requirements and completion of relevant paperwork and electrical requests, concentrating on maximising the company’s exposure to potential customers• Liaised with third parties to provide stand with food, drinks and entertainment• Held responsibility for the creation and maintenance of the budget for the event• Managed and directed the onsite installation of the stall• Remained on-site to aid staff at the exhibition, collected information for new customers - storing information appropriately• Strategically used marketing strategies to attract new customers• Designed new, updated branding materials such as product catalogues and business cards• Organised materials used for trade shows and exhibitions for clear and easy future use• Updated and maintained company Social Media sites, designed to be easily accessible for new and existing customers, ensured all sites link and are consistent with one another• Ensured all marketing strategies comply with company objectives and market to both B2B and B2C• Evaluated customer research and market conditions, implemented amendments in the marketing plan when necessary