- Support the Client Success (CS) team, providing direction to innovate and implement best practices, while driving ongoing training and development to enhance team performance.- Design and manage research initiatives with external clients and internal experts to optimize the overall customer experience and inform strategic decision-making.- Oversee the Net Promoter Score (NPS) program, managing the collection, measurement, and response to client feedback to improve satisfaction and drive retention.- Spearhead the Referral and Testimonial Programs, growing the company’s reference list and promoting client advocacy. - Provide onboarding and product training for new staff, including customized training for the CS team, and offer insight and guidance during client meetings alongside the Account Management team.- Collaborate cross-functionally with Marketing to support client education through webinars, newsletters, and surveys, while also contributing to client-facing materials and resources.- Drive continuous process improvements to streamline client interactions, ensuring smoother workflows and greater client satisfaction.

- Manage a portfolio of nonprofit clients, driving platform adoption and ensuring long-term success with Giveffect’s suite of tools.- Provide tailored onboarding, training, and ongoing support to help clients optimize their use of the platform.- Troubleshoot technical issues and collaborate with the product team to offer solutions, ensuring a quick resolution to minimize client downtime- Track client performance, gather feedback, and analyze usage data to provide insights and recommendations for continuous improvement.- Ensure a smooth renewal process by fostering strong client loyalty and satisfaction, contributing to high retention rates.- Assist in the development and delivery of client success materials, including guides, FAQs, and best practices.- Proactively identify opportunities for account growth, upselling additional features, and enhancing client engagement

- Analyzed assessment data in order to teach responsively to the changing needs of my students across all subject areas- Led 5th grade teachers through weekly collaborative meetings to support data interpretation, professional development, and creating actionable takeaways- Communicated effectively with multiple stakeholders in the K-12 education setting including parents, students, administration, support teachers, and members of the school improvement team- Elevated classroom instruction and engagement using educational technology

- Utilized technology to teach state standards using the hybrid model with in person and remote learners - Universally designed engaging and culturally responsive classroom lessons using diverse literature - Managed classroom expectations and norms through creating a classroom community and using effective routines and processes to optimize learning

- Taught coding and technology lessons as a pilot research project for University of Florida- Facilitated professional learning community discussions about restorative justice practices/implementation at P.K. Yonge- Independently organized learning experiences and classroom management in whole group, small group, and conference settings

- Managed 24 student leaders as the head of an executive board for a national nonprofit- Supervised projects including camp schedule planning, camper recruitment, fundraising, budgeting, volunteer recruitment and training, stewardship, and marketing- Oversaw fundraising efforts resulting in over 100,000 dollars raised- Launched the first expansion of UF's summer camp, doubling efforts across all areas of camp planning - Headed crisis management and program development serving as top of the command chain for all directs