• Hosted and facilitated the organization of a summit on the future of accessibility in technology• Re-designed company-wide design system for increased usability across technology and marketing departments with an emphasis on inclusion and accessibility• Created and maintained mortgage buyer guides using empathetic storytelling and brand voice• Drafted and strategized content for a pilot partner-facing mortgage brokerage platform from wireframes to finished designs• Conducted user interviews and completed user testing for potential partner-facing website• Audited content and SEO on existing consumer facing web pages that successfully increased traffic towards underperforming products

• Designed new, informative resources for incoming and existing employees looking to relocate to the Metro-Detroit area• Compiled and delivered comprehensive, approachable travel itineraries to up to 50 team members per hiring period including travel for interviews, training, and relocation• Created and maintained spreadsheets containing the travel details for up to 200 employees in Microsoft Excel

• Reviewed students’ resumes and cover letters in order to prepare them for their future jobs, internships, or career goals• Provided information to students on how to dress, prepare, and conduct themselves in interviews to ensure successful interactions with employers• Conducted presentations on resumes, cover letters, interviewing, and LinkedIn to inform groups of 20+ about the keys to a successful job search process

• Edited and posted in-game updates to all department social media platforms including Instagram, Twitter, and Snapchat• Coordinated referee and ESPN communications and action replays for broadcast basketball and volleyball games• Distributed vital statistics for all 16 Oakland NCAA Division 1 teams to home and visiting media • Managed press room ensuring all technology worked correctly, backdrops were set correctly, and amenities were fully stocked for members of the press• Created and maintained game-day information packets, event promotion and in-game update graphics for social media using Adobe InDesign and Photoshop• Collected, compiled, and maintained records and statistics for department archives• Published press releases for the Department of Athletics in a timely fashion• Crafted and uploaded thoroughly researched student-athlete bios and announcements

• Represented Oakland University campus life and professional offices during full campus tours and new student registration• Assisted with planning, scheduling, and registering of classes for groups of 20+ students during new student orientation from various backgrounds including communication, nursing, and more

• Led and organized Editorial Board meetings with the objective of reviewing and editing 100 manuscripts for a bi-annual, Journal publication http://www.psajournal.org/ • Served as a member of an Editorial Board for a national undergraduate political science journal• Peer reviewed, edited, and evaluated for approval or rejection more than 30 submitted manuscripts per semester• Organized and anonymized transcripts for a double-blind peer review process• Delegated articles to subject-area experts and students for review

• Conducted and transcribed postgame interviews with visiting key players and coaches for media and communications personnel• Worked with the media to produce professional, comprehensive interview material for publication use• Distributed quarterly statistics to 30+ journalists and visiting front office members including general managers, owners, and communications staff• Assisted with Quick Lane Bowl operations including press conference management and media credentialing

Provided customers with a tailored shopping experience including product demos and recommendationsStocked, maintained, and organized shelfs according to visual merchandizing protocol Assisted with closing the store including cleaning and restocking shelves for next day shoppers

• Worked proficiently during rush periods• Processed on-line orders for shipping• Operated cash registers and processed book returns • Maintained friendly and professional customer interactions• Answered customers' questions regarding products, prices and availability• Organized and arranged store for optimal shopping experience

• Crafted articles on various NCAA Division I sports and conferences, on-campus events, and features• Scheduled interviews with Oakland University and Horizon League student athletes, coaches, and executive staff• Maintained strict deadlines in order to deliver breaking news regarding Golden Grizzlies Athletics

• Managed and educated classes of up to 16 students while maintaining a safe, professional environment• Collaborated with fellow gymnasts on techniques to improve the student experience and learning speed• Provided parents with weekly reviews and consultation regarding at home exercises for student improvement when asked