Hannah Greider Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

As a temporary lead on the Runner Experience Direct to Runner team for the second time, I was responsible for managing a team of specialists, providing performance reviews, bi-weekly check-ins, and handling potential escalations as they arose. I also maintained queues in conjunction with the rest of the leadership team to meet our service level agreements.

As a senior Runner Experience Specialist, not only am I responsible for supporting all areas of the business where a direct connection to a runner is present, but also for providing guidance to agents through direct channels of service and back-office support. I ensure systems, processes, and orders are operating smoothly and create training and.

As a temporary lead on the Runner Experience Direct to Runner team for the second time, I was responsible for managing a team of 4 seasonal employees, providing performance reviews, bi-weekly check-ins, and handling potential escalations as they arose. I also maintained queues in conjunction with the rest of the leadership team to meet our service level.

As a temporary lead on the Runner Experience Direct to Runner team, I was responsible for managing a team of 7 employees, providing performance reviews, bi-weekly check-ins, and handling potential escalations as they arose. I also maintained queues in conjunction with the rest of the leadership team to meet our service level agreements.

Greater Seattle Area

As a Runner Experience Specialist, I was responsible for supporting all areas of the business where a direct connection to a runner is present. This included providing expert product knowledge, support for the Brooks Running website, marketing, and events, and retail partners, as well as fulfilling our product guarantee by evaluating product issues and.

Greater Seattle Area

During my time as a retail associate, I demonstrated excellent customer service by guiding consumers in the selection and purchase of Brooks product by providing fitting and gait analysis service and matching consumers with the right gear for their needs and preferences.

Greater Seattle Area

As an intern for the Brooks Events Marketing team, I was involved in the creation of Brooks' event activations from conceptualization to finish. This included brainstorm of brand activation, budget tracking, planning of staff/volunteer needs, organization of travel logistics (flights/hotels), procurement of supplies, and research on potential future event.

Greater Seattle Area

As an assistant for athletic ticket sales at Seattle University I prepared pre-, during-, and post-game organization of ticket sales and promotions, provided financial reconciliation, managed a team of undergraduate student workers, and developed post-season basketball as temporary Ticketing Manager while my supervisor was on leave.

Shoreline, WA

School District position during which I stepped in temporarily for absent teachers and implement instructional services to ensure minimal curriculum disruption.

Lake Forest Park, Washington

Cafe Bakery position in which I prepared coffee beverages, assisted on register, prepped pastries and other beverages, responded to customer complaints and concerns, maintained upkeep of the front of the establishment, and handled financial reconciliation after close.

Salem-Keizer

School District position in which I stepped in temporarily for absent teachers and implemented instructional services to ensure minimal curriculum disruption. I also worked as a 6-week long-term guest teacher position during previous teacher’s maternity leave, where I prepared classes of 25-50 students for end-of-the-year physical tests.

Galicia, Spain

A year-long program organized by the Spanish government, in which I assisted at a high school of 450+ spanish speaking students ages 12-17 by helping plan curriculum and directing english classes.

Salem

The Kroc Center summer camps program is part a facility in Salem Oregon designed to provide low cost recreational and educational activities to underserved children. I Supervised 20-30 kindergarten through sixth graders for both large and small group activities, and designed and coordinated programs for craft, sport, science, pre-k and swim camps.

A live in position in which I managed a College residence community of 30+ diverse undergraduate students, enforced College and Housing policies, resolved interpersonal conflict and counseled students on academic and personal issues, and organized monthly community building and inclusive events for students on a $2000 budget.

Master'S Degree, Sport Business And Leadership, Graduate

Ba, Psychology, Spanish

Activities and Societies: Track, Cross Country

Spanish

I studied abroad in Ecuador for a semester and attended Universidad de San Francisco de Quito, a liberal arts university attended by.