Hannah Grenier Email & Phone Number

Tulsa, Ok, Us

Savannah, Georgia, United States

The Savannah Bananas combine sports and entertainment for cutting-edge innovation that has revolutionized the spectator space. Customer Service Management: Effectively managed a daily average of 100-150 customer service inquiries, including ticket launch queries, while providing exceptional support to a fan base exceeding 2.2 million during the 2024 world tour season.Ticket Sales Operations: Operated ticket launch systems, successfully selling 76,000 tickets and generating over $3.5 million in revenue within 6 days, contributing to the overall success of the tour.Team Leadership & Event Logistics: Led and managed a dynamic team of 15-60 gameday staff, ensuring the efficient scanning of 10,000-40,000 tickets per game, while overseeing critical operations such as ticket resolution, CRM and POS system monitoring, and event logistics.Process Improvement & Issue Resolution: Created and implemented a system for classifying fan issues, identifying key focus areas that led to a significant reduction in inbound inquiries, improving overall customer service efficiency.System Assessment & Feedback: Routinely assessed existing systems and provided actionable feedback to enhance their effectiveness and efficiency, supporting the growth and scalability of operations.System Updates & Process Optimization: Implemented critical system updates to address operational inefficiencies and customer pain points, including revitalizing and teaching the ticket resolution process for reserved seating at large-scale events with over 40,000 attendees.Strategic Problem Solving & Resource Management: Expertly coordinated the pre-game and in-game relocation of 350-600 fan seats per event, addressing ADA and specialized needs through strategic problem-solving, spatial planning, and effective resource management, despite limited inventory challenges.

Tulsa, Oklahoma, United States

In these two roles with Black Wall Street Chamber of Commerce and TU's TrueBlue Pantry, I utilized and applied learned business skills to aid two organizations in the Public Service sector.Grant Management & Fund Sourcing: Spearheaded the identification, application, and monitoring of multiple grants, successfully securing over $200,000 in eligible funds. Developed a comprehensive 22-page grant information template bank to streamline future applications.Campaign Revitalization & Strategic Branding: Revitalized an awareness campaign through effective rebranding and strategic social media initiatives, including the creation of a new logo, social media guide, and communication templates. Strengthened campus connections and updated contact lists, enhancing efforts for donations, sponsorships, and partnerships.

Tulsa, Oklahoma, United States

Collins Fitness Center provides athletic services including intramural sports, private coaching, guided classes, and open exercise spaces. Program Management & Event Coordination: Supervised the daily operations of the intramural sports program, managing scheduling, logistics, and execution for over 20 tournaments and seasons per year.Team Leadership & Staff Development: Led and trained a team of 10-30 student staff, enhancing performance through effective training programs, consistent evaluation and feedback, and improving operational efficiency.Participant Engagement & Program Improvement: Acted as the primary point of contact for participants, resolving issues and implementing feedback-driven improvements to enhance the overall intramural experience.

Tulsa, Oklahoma, United States

Arrowhead Consulting Services (ACS) is a management consulting firm and leading advisor on project management and business strategy. Our mission is to guide companies through the process of successful strategic change.Entrepreneurial Consulting & Strategic Development: Consulted with entrepreneurs on marketing, operations, sales, and administration, leading to the creation of impactful business plans, dynamic web mockups, targeted investor research, and other essential deliverables.Project Management & Evaluation: Managed over 27 diverse projects, including software testing, marketing initiatives, administrative tasks, curriculum development, operations improvements, assessment, digital solutions, entrepreneurial consulting, and flagship product analysis and strategy creation.System Development & Efficiency Improvement: Developed and implemented a solicitation tracking system to streamline the process of locating and applying for government solicitations, enhancing organizational efficiency and improving quality metric reporting.