Hannah Heron Email and Phone Number

- Account Management for over 50 Student Health Insurance Plan accounts for elite colleges and universities.- Work as an intermediary between United HealthCare and the university administration.- Maintain compliance with various state and federal regulations pertaining to the insurance industry.- Perform required reporting and create status presentations for staff and owners.- Problem solve for clients and insureds, resolving claim issues, enrollment questions, waiver inquiries,… Show more - Account Management for over 50 Student Health Insurance Plan accounts for elite colleges and universities.- Work as an intermediary between United HealthCare and the university administration.- Maintain compliance with various state and federal regulations pertaining to the insurance industry.- Perform required reporting and create status presentations for staff and owners.- Problem solve for clients and insureds, resolving claim issues, enrollment questions, waiver inquiries, etc.- Prepare all implementation documents for renewal, collecting client contact information, open enrollment schedule, communication plan schedule and content, and premium rates and fees. Show less

- Establish and maintain correspondence with Insured contact to gather information pertinent to the loss.- Maintain claim files, assuring all contain up-to-date correspondence and necessary support information.- Work with Insured contacts, consultants and independent adjusters to document information pertinent to the loss.- Negotiate with Insured contacts to bring claim to agreed settlement, while building and maintaining a professional rapport.- Process payment requests… Show more - Establish and maintain correspondence with Insured contact to gather information pertinent to the loss.- Maintain claim files, assuring all contain up-to-date correspondence and necessary support information.- Work with Insured contacts, consultants and independent adjusters to document information pertinent to the loss.- Negotiate with Insured contacts to bring claim to agreed settlement, while building and maintaining a professional rapport.- Process payment requests accurately to assure the Insured’s timely receipt of payment.- Service high-volume workload, within expected timelines from claim receipt to settlement. Show less

- Served as Branch User Champion for main processing system, provided guidance and instruction to team members to further their understanding of essential systems, processes, and workflows.- Created and issued new, renewal, and endorsement policy documents, as well as invoices and billing instructions in accordance with underwriting, processing, country, and statutory requirements.- Provided meticulous attention to detail in invoicing and policy documents to ensure complete… Show more - Served as Branch User Champion for main processing system, provided guidance and instruction to team members to further their understanding of essential systems, processes, and workflows.- Created and issued new, renewal, and endorsement policy documents, as well as invoices and billing instructions in accordance with underwriting, processing, country, and statutory requirements.- Provided meticulous attention to detail in invoicing and policy documents to ensure complete accuracy.- Processed and issued certificates within a one-day turnaround time.- Built and sustained positive relationships with clients, brokers and internal team members. Show less

- Entered, maintained and updated current client details in several systems.- Planned and prioritized large influxes of work to meet objectives in a smooth and timely manner.- Maintained strong working relationships with all internal and external clients.- Mentored new team members for mastery of necessary systems, processes, and workflows.

- Processed Medicare Supplement Insurance claims while meeting strict production expectations- Mastered advanced topics through continued training.

- Responsible for complex scheduling of patients, doctors, and facilities.- Processed patient procedure records for insurance submission.