- Acts as a pivotal liaison between customer service, marketing, and e-commerce teams, facilitating effective communication and collaboration.- Cultivates and nurtures relationships between departments to ensure alignment on strategic objectives and initiatives.- Collaborates with cross-functional teams to develop compelling customer-facing content that resonates with target audiences and enhances brand perception.- Assists in the creation and refinement of marketing collateral, including but not limited to, product descriptions, blog posts, social media content, and email responses.

- Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm- Secures and deploys resources effectively and efficiently- Builds partnerships and working collaboratively with others to meet shared objectives - Actively seeks new ways to grow and be challenged using both formal and informal development channels- Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses– Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences- Builds strong customer relationships and delivering customer-centric solutions– Handles conflict situations thoughtfully and effectively– Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Profit Coach:Coach clients through accurate, timely, and efficient onboarding for retention marketing services, while maintaining a pleasant, easy experience with an awareness of the unique needs and profit-growth opportunities of each individual client and their industry. Small business-focused role.Customer Success Lead (SaaS):- Maintain high levels of customer satisfaction and product engagement- Coaches customers to be platform experts so they become increasingly self-sufficient- Provides customer service to clients via online chat, email, forums, and other forms of messaging- Serves as the main contact for merchant onboarding

Increased revenue by an average of over $15,000 per month in five months Planned and executed community events Managed all gym operations and employees, including but not limited to employee reviews, supplement store inventory management and marketing, membership marketing and sales, etcManaged all social media content and advertising across multiple platforms Maintained and updated Wordpress-based website Created a community culture and welcoming environment unmatched by any other gym

- Primarily responsible for ensuring that all research being conducted is regulated and meets all the standards and policies of the company, and work closely with researchers and other personnel to ensure this. - Generally responsible for: on-site and remote monitoring of various clinical trials to make sure rules and regulations are met; assisting with training of personnel; detecting and correcting discrepancies in data; providing guidance to personnel; identifying a site's needs and delivering long-term solutions; and knowing all guidelines and policies and how to implement them.

**TEMPORARY RELOCATION ROLE**Property ManagementReal Estate Transaction Management

**TEMPORARY RELOCATION ROLE**Responsible for managing the sales, operations, asset protection, and human resources function of the boutique to assure a great customer experience and optimum profitability. Motivated and inspired team to achieve productivity and sales goals.Consistently exceeded monthly revenue goals by $15,000-$20,000

- Inspired Customer Experience team through hands-on leadership, encouraging employee growth and development, and individual coaching- Managed a team of 5 customer experience team members, oversaw B2B customer experience for 200+ grocery wholesale retailers, and managed all eCommerce customer experience and sales initiatives- Developed deep understanding of individual customer needs in order to consistently improve relationships and overall customer success- Evaluated departmental needs and organizational structure in order to improve efficiency and reduce turnover rate from 120% to 0% in less than two years- Assumed ownership over team productivity and manages work flow to meet or exceed quality service goals- Conferred with sales teams and operational leaders to communicate targets, boost revenue and improve promotional strategies- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques- Responded to customer requests, offering excellent support and tailored recommendations to address needs- Answered average of 200+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information- Worked in partnership with Human Resources and regularly attended Northern Colorado Human Resources Association continued education events

- Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction- Kept detailed records of sales and contracts- Researched emerging industry trends, new applications, concepts and techniques for creating new products- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base

• Oversaw the trouble-free running of clinical trials• Collected data obtained from research, coded and analyzed it• Managed budgets set aside for research• Communicated with participants regarding study objectives• Administered questionnaires and monitored participants to ensure they adhere to the study’s rules• Liaison with laboratories & sponsors regarding research findings• Monitored the study to ensure that it complies with protocols, is ethically-conducted and follows regulatory standards• Maintained research records of study activity, including case report forms, drug dispensation records or other regulatory forms as per FDA guidelines• Directed the collection, labeling, storage and transport of all specimens• Made sure that all equipment and supplies needed for the study are in-stock and in good working order• Presented annually to study review boards Clinical Studies included: A Prospective, Randomized, Clinical Investigation of the Cervitech, Inc. Porous Coated Motion Artifical Disc for Stabilization of the Cervical Spine (Nuvasive Inc. and Pivotal Research)A Multi-Center Prospective Randomized Study Comparing Supplemental Posterior Instrumentation, ASPEN Spinous Process System versus Pedicle Screw Fixation, in Lateral Lumbar Interbody Fusion (LLIF) or Anterior Lumbar Interbody Fusion (ALIF)A Multi-Center Prospective Study Evaluating ASPEN Spinous Process Fixation System for use in Posterolateral Fusion (PLF) in Patients with SpondylolisthesisA Pivotal, Multi-Center, Clinical Trial Evaluating the Safety and Effectiveness of the Lumbar TDR Device in Patients with Single-Level Lumbar Degenerative Disc DiseaseInvestigation of the Kineflex Lumbar Artifical DiscInvestigation of the Kineflex Cervical Artifical Disc