Hannah Iman Email & Phone Number

Dallas, Texas, United States

Tier 1 Technical Support for Alleva, a company dedicated to providing world-class software to the behavioral health industry that offers premium care to those who need it.

Irving, Texas

Sr. Accounts Receivable Collections Specialist for DealerSocket, an industry-leading SaaS company that offers a unified solution for franchise and independent auto dealers including CRM, DMS, inventory management, websites and digital retailing.Developed financial models for monthly and weekly AR cash forecast utilizing Excel pivot tables, Analyzed cash flow and monitored variances, Identified trends in financial data, Compiled audit support for accounts receivable and revenue sample selections, Developed and maintained reports for monitoring issues to resolution, Collaborated with other teams to assist in case resolutions and revenue maintenance, Created and maintained team wiki pages in Confluence as a resource for policies, procedures, and case updates, Managed delinquency escalations, buyouts, bad debt write offs, and settlement negotiations for bad debt placements while ensuring adherence to policies and procedures, Researched accounts using Sage Intacct and Salesforce to verify compliance with contract terms and conditions, Prepared and executed negotiations resulting in contractual documents and settlement agreements, Identified and implemented opportunities for automation with Power Automate, Planned, programmed, and executed automated solution utilizing Microsoft VBA for departmental initiative with a scope of over 5,000 accounts which resulted in 92% faster completion, provided customer support for eCommerce application and authored instructional documents for internal training, created and maintained internal SharePoint site for executive-sponsored ERGs while serving as head of the Communications Committee, Automated communication and tasks to meet business requirements through the use of Microsoft’s office 365 suite of software including, SharePoint, PowerAutomate, data verse and MS forms

Richardson, Tx

Team lead for medical billing company, MPS.Trained collectors, recorded incoming payments, ensured payments posted correctly, drafted and delivered appeals, motivated and educated team members, provided assistance to management, including updates on team performance, writing and editing of SOP, and keeping up to date on most recent insurance laws and carrier policies.

Dallas/Fort Worth Area

Intern for StackPath, a cyber security and edge computing platform provider.Worked closely with Developers, Engineers, and Support Team, learning about various systems including Linux, Apache, MariaDB/MySQL, Zendesk, and IntercomAssisted in the installation of new CPUs, performed hardware updates on servers in the data center, and installed server chassis into racks

West Monroe, Louisiana

Production assistant for the hit A&E show, Duck Dynasty. Responsible for purchasing props and equipment, financial tracking and scheduling/general assistant duties for talent.