Assists other territories in learning best business practices to maintain a uniform brand Procures new product lines in line with brand identities across territoriesIntroduced and onboarded a new POS system across territories ensuring proper training and a seamless transitionHandles escalated customer complaints in a way that benefits both parties ensuring a positive experienceAnalyzes purchasing data and forms trends to guide product sourcing decisions

Attended markets across the nation to source and buy merchandise for upcoming seasonsIncreased sales 15% YoY by rotating stock between locations, improving employee product knowledge, and reducing employee turnover rateSuccessfully launched a new Michigan store with a completely new brand identity

Manages and merchandises 6 clothing stores across Michigan with unique brand identitiesOperates a quality showroom while ensuring customer satisfactionOversees and formulates work schedules for over a dozen employees Hires and trains new employees to maintain and improve the company’s standard of customer serviceCurates a cohesive product line by assigning inventory to stores and styling the product

Oversaw social media content for high-end fashion retailCoordinated with models and clients to showcase current trends in fashionInteracted with potential clients through social channels to increase engagement and website clicks Performed operational duties in store to ensure accurate sales performance

Assisted the Customer Support Manager to maximize new client onboardingYielded monthly reports to optimize client success Developed search engine optimization and graphic design elements to improve website experienceManaged and responded to patient reviews of clients to improve customer service