Hannah Jermstad Email and Phone Number

I further improved my skills as an efficient multi-tasker and people pleaser: I genuinely love what I do and the opportunity to interact and improve people's days through their experience at my pub. I am the senior server on staff, in charge of training all new hires and consulted on managerial matters involving the front of house staff. Proven ability to handle a full restaurant and patio single handedly with no support staff, my sales rank consistently rank amongst the highest for every shift, and I maintain positive relations with all others in the pub, staff and customers alike.

Began at the studio first as a practitioner, than began cleaning the studio in trade for yoga. From that point, moved on to working the front desk checking in classes, next became manager of the studio, and finally became a certified yoga instructor. I worked every possible position in the studio short of owner, and was the face at the front desk consistently for nearly every class for over a year. Provided a comforting and welcoming environment for those coming to practice, dealt with the register opening and closing procedures as well as all money handling, helped brainstorm innovative ideas to attract new clients and bring back existing ones, and knew every aspect of the studio inside and out. Once I became certified as a teacher, I was known for my welcoming atmosphere and heart opening, body melting, breath oriented classes. Yoga benefited my life in ways that I never even dreamed possible, and my only goal is to offer these same benefits that I have experienced to all.

In charge of contacting customers via our quality control division for feedback on system, mgmt of all office related activities and duties, serve as communicator for CEO of company and work directly with him to translate his ideas into tasks for the staff, in charge of scheduling and training for customers and staff, and assist in establishing all organization for the company along with establishing every post within the company, writing up the hat for each post, and then hiring and training someone to take over that post.

Gained corporate experience in terms of consistency and quality. I am solely responsible for managing each shift I am placed on. This involves proper employee deployment, cash management, customer concerns and issues, task management, and overall shift appearance and attitude. I am in charge of various store tasks such as placing inventory orders and weekly tip count and distribution. I was also chosen to head up a company wide project, inventing and implementing a new shift supervisor procedure to eventually launch at every store nationwide. Was chosen for a promotion to Assistant Store Manager at my location, and offered a managerial position in two other stores. Declined due to other offers.

Solely responsible for scheduling employees, hiring/disciplining employees, quality assurance, maintaining proper inventory, fulfilling catering orders, and production. Maintained registers, completed deposits & withdrawals, kept bank stocked & accurate, & handled all store accounting through Quickbooks. Completed daily tasks in the store including opening and closing procedures, ringing up customers, restocking products, ensuring all employees are on task, and taking inventory of products. Revamped store marketing & promotion, increased store sales by 60 percent.

Mentored at-risk youth, utilized a blend of outdoor education and in classroom counseling and education. Facilitated ropes course, led backpacking, hiking, and climbing trips.

Expanded prior knowledge of all espresso drinks & preparation; completed daily tasks in store such as opening, closing, register procedures, & maintaining cleanliness; handled all interviews, hiring, & discipline; maintained customer service & handled any complaints; maintained & improved store atmosphere & environment.

Worked in a fast paced environment, providing efficient and capable customer service, taking and filling orders, honed my multitasking abilities through handling several tables and shift duties per night, register counting and tracking, and tip share.

Gained extensive knowledge of all espresso drinks and preparation, handled all hiring and disciplining of employees, tracked inventory and placed orders, counted down registers at opening and closing along with keeping bank stocked with change, handled special orders, and maintained appearance and quality of shop and products offered.