- Greeted 30+ appointments and walk-ins daily, provided knowledgeable assistance with services.- Processed card/cash payments and reached out to members for collection of failed membership payments.- Cold-called an average of 40+ leads daily with provided software and closed membership sales by promoting company products and lifestyle.- Rain daily business reports and updated client records accordingly.- Assisted with inventory deliveries and distributions.- Trained new hires in company software, practices, and expectations.- Managed multiple tasks with time-sensitive deadlines.

- Booked reservations for online, phone call, and walk-ins inquiries and provided confirmation information.- Acquired knowledge of the surrounding area to inform guests about dining and entertainment options.- Provided safety demonstrations and assisted guests to the designated wait area.- Worked with a team and took on additional roles when needed.- Trained new hires in multiple company positions.- Maintained a clean and organized reception and dock area to uphold company standards.

- Expertly managed a high-volume waitlist of 50+ guests and dining room seating rotations while minimizing customer complaints by quoting accurate wait times.- Directed and supported other front-of-house employees during morning and evening rushes.- Monitored dining area and front-of-house inventory - Trained new hires on customer service best practices and restaurant policies.- Input orders, split bills, and processed payments to support busy servers.

- Oversaw all catering orders and prepared a variety of 60+ catering trays for next-day reservations. Verified accuracy and completeness.- Demonstrated knowledge of menu items and corresponding ingredients for guest questions, restrictions, and concerns.- Organized kitchen and service area to comply with state cleanliness standards- Inspected stocks to identify shortages and communicated with management to replenish and maintain consistent inventory.