Hannah J Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

United States

- Designed & launched Socialhosts.com website complete with easy-to-use recurring subscription payment options for our lead generation & meeting setting service- Collaborate with cross-functional brand consultants to ensure consistent, compelling message & customer experience throughout company website- Evaluate & propose emerging technologies to leverage to improve operational efficiencies and results through process automation - Analyze monthly performance against client service commitments & create visualizations and dashboards for sales team to share with customers and drive subscriptions to our premium service offeringsKey Achievements-Oversaw 87% increase in customer base & 570% YoY revenue growth from 2017-2018 thanks in part to my proposed enhancements to website, eCommerce strategy, and improving premium SaaS offering with addition of monthly customer-facing analytics reports

South Korea & Usa

- Led two female-majority teams, one in the Philippines & one in Korea, and held weekly coaching sessions one-on-one and as a group with all members to ensure progress against their individual and team targets, and to provide career guidance and mentorship- Analyzed sales and marketing data trends, developed strategies for promotions & campaign plans, and created guidance materials to deliver customers and corresponding team members- Designed and delegated task workflows out to relevant teams & set project deadlines for teams to achieve goals. Supported team members in crafting repeatable strategies to overcome the obstacles they encountered along the way- Collaborated with Cafe24’s ERP product managers & development team to craft future product roadmap and propose system enhancements with the goal of delivering better customer experiences - Collated and analyzed data on system bugs & customer service complaints, and developed strategies to improve internal processes and increase customer satisfaction rates with our managed seller networkKey Achievements- Generated 42-180% revenue growth annually for business segment after taking on role as team leader- Developed and managed relationships with 50 Amazon Korea sellers including major brands like LINE Friends, Club Clio, etc. and provide consultative guidance & hands-on support to them during all phases of their experience using Amazon’s platform- Promoted 2 times within tenure at company

Gangnam-Gu, Seoul, Korea

- Developed and executed digital marketing promotions, ad campaigns, product page content and all training materials for internal team to learn from- Cultivated relationships with eBay Korea sellers and provided prescriptive guidance & hands-on support to them during all phases of their experience using eBay’s platform- Created and translated eBay marketplace manuals and other client-facing training materials - Crafted Buyer-Seller message templates & managed correspondences between eBay Korea sellers and their English-speaking overseas customers