Hannah Joseph Email & Phone Number

Minneapolis, MN, US

Promptly routed clinical and IT portal tickets to the appropriate tier 2 Epic team after providing available troubleshooting found in relevant knowledge articles. Provided 1st level clinical and technical phone support for clinicians and operational staff.Constantly expanded knowledge and gained insight on common incidents and solutions by investigating.

Utilized Epic to provide first-call-resolutions to patients needing MyChart patient portal support for multiple health systems located throughout the U.S.Scheduled, rescheduled, and canceled medical appointments and vaccinations.Verified insurance coverage via workqueues.

Guided customers through troubleshooting, product care, and usage concerns via inbound phone calls.Advocated for customers to provide the best possible brand experience.

Greater Minneapolis-St. Paul Area

Independently coordinated and implemented enrichment and recreational activities for elementary aged students in an out- of-school time child care setting.Developed long term supportive relationships with students, parents, and co-workers.

Madison, WI

As a nonprofit marketing intern, assessed efficacy of social media marketing efforts. Revamped existing campaigns and implemented new campaigns using Twitter, Facebook, and LinkedIn. Suggested a new fundraising approach that was accepted by management and scheduled for implementationPlanned and facilitated an annual event where women-led business owners.

Called university alumni to solicit donations and provide personalized updates about university policies and activities. Developed rapport with persons of diverse background. Persuaded alumni to donate to various funds on campus. Consistently met production quotas. Coached and oriented new student representatives on protocol, and phone techniques.Tracked.