Hannah Kemal Email & Phone Number

- volunteer management - recruiting & interviewing - engagement and recognition of volunteers - engaging with stakeholders - marketing and recruitment campaigns - working with targets and KPIs

Within this role I was a supervisor where I help to run and manage counselling sessions within the virtual base and manage any risk that comes up on shift. I also have my own caseload of volunteers who I manage and ensure that they are supported whilst volunteering with Childline. I completed referrals to other services to help get support that children and young people need and to advocate and be their voice. I was part of a training team that completes Volunteer Information meetings, interviews and delivers training to the volunteers. Within this team I have taken on an addition role as training supervisor where I have the oversight of volunteer recruitment and make sure that all volunteers complete their training, including arranging training dates, mentoring shifts and their final assessment. I’m am the contact point for cohorts of volunteers and ensure that they are supported throughout their training.I worked independently on shift as well as working as part of a team to ensure that the service is running smoothly for children and young people who need to talk.

Within this role I worked with young people between the ages of 13 and 25 who are involved in substance misuse. I managed my own case load and maintained case files alongside completing other paperwork such as case notes, care plans, court reports, risk assessment and YPORS/TOPS. I also worked alongside other professionals such as social services, youth service, youth offending and schools. I worked independently with clients as well as multi-agency working with other professionals who are involved with the young person. I worked on a 1-2-1 basis with young people to help them to reduce or stop their substance misuse. Alongside this I also delivered hidden harm work to young people who may be affected by a family members substance use. I also helped to deliver training to other services about drugs and alcohol and the effects that these can have on individuals.

Within this role I worked with young people aged 10-19 in a youth work setting. My responsibilities included helping to run a youth work session, engaging and encouraging young people within a youth work setting. Within this role I have developed professional relationships with the young people that I work with through listening and communication skills as well as building trust with the young people. I also helped to input data onto systems such as QES and complete daily administrative tasks. . On a daily basis I dealt with issues such as mental health, LGBTQ+, challenging behaviour, drugs and safeguarding issues. Within this role I completed Level 1 and Level 2 NVQ in Youth work.

Loughborough

Within my role as a supervisor I delivered excellent customer service including face to face interaction with customers. I also assisted with delivery of products for my department and making sure that stock room is tidy and to a high standard. I also gained experience with cash handling through use of tills and helping with banking including till checks and inputting and retrieving cash bags from the till. I also helped to ensure that the store was to a high standard and that all stock is put out and available on the shop floor for customers. I worked as a team alongside other supervisors and management staff and ensured that my team were working and communicating efficiently and effectively.

Loughborough

As a sales assistant my role was to provide excellent customer service to customer who were entering the store. I had the responsibility to ensure that the department that I was assigned to was kept to a high standard and that stock levels were good. I also gained more experience on tills and how a store works together to run smoothly and ensure that the customer has a good experience.

Within my role as a sale assistant I delivered excellent customer service including face to face interaction with customers. I also helped to assist with the visual merchandising within store. I gained experience of cash handling through use of tills and helping with banking. I was also in charge of helping with lost and found in terms of stock and making sure that we have the correct stock and that it is correct on our systems. I also helped to change the store to ‘Model Store’ standards which was being implemented throughout the company.

Nottingham, United Kingdom

For six weeks my role was an admin intern for Harmless. I carried out a variety of roles and responsibilities including looking after and inputting clinical data, answering telephone enquiries and responding to clients via email. I also helped Harmless to plan their second annual conference From Harm to Hope and assisted on the planning of the celebration event in October. I have also completed training surrounding mental health which is CPD accredited.

Luton, England, United Kingdom

Within my role as a supervisor I delivered excellent customer service including face to face interaction with customers. I also assisted with delivery of products and ordering stock for the store. I also gained experience with cash handling through use of tills and helping with banking including till checks and inputting and retrieving cash bags from the till. I also helped to ensure that the store was to a high standard and hygiene levels are maintained by all employees. I worked as a team alongside other supervisors and management staff and ensured that my team were working and communicating efficiently and effectively. I was also a key holder and was in charge of opening and closing the store.

Luton, England, United Kingdom

Within this role I had a number of duties that I had to carry out including serving customers and providing excellent customer service skills. I had to maintain a high food cleanliness level within the workplace and completed training in order to do this to the best of my ability. I gained valuable customer service skills through face to face interaction with customers. I was also working on the tills and had the responsibility to handle money. From this role I improved my communication skills and also working as part of a team.

Luton Airport

Within this role I had a number of duties that I had to carry out including preparing and making freshly made food to a high standard. I had to maintain a high food cleanliness level within the workplace and completed training in order to do this to the best of my ability. I gained valuable customer service skills through face to face interaction with customers. I was also working on the tills and had the responsibility to handle money. From this role I improved my communication skills and also working as part of a team.

Luton, United Kingdom

As an Administrative Assistant I had the responsibility of managing and the distribution of daily post. I also improved my customer service skills, through the handling of client calls and emails. I was in charge of the filing and archiving of company records to make sure that everything was up to date and filled correctly. Daily logging of jobs to the company database which included the use of Microsoft Office. I also had the responsibility of organising and assembling meetings for clients in which I improved my organisational skills.

Master'S Degree, Criminology, Pass With Commendation

This masters degree has provided me with knowledge and understanding of the criminal justice system and the complex issues that surround.

Nvq, Youth Work, Level 1

Within this role I worked with young people aged 10-19 in a youth work setting. My responsibilities included helping to run a youth work.

Bachelor’S Degree, Health And Social Care, 2:1

This Health and Social Care degree has given me more in depth knowledge surrounding this field. As part of my final year dissertation I.

A Levels, B, C, D

I gained three A Levels whilst at this sixth form which was English Language (B), Sociology (D) and Health and social Care(C). Whilst.

Gcse'S, 10 Gcse'S A*- C (Including English, Mathematics And Science)

Prefect in Year 10 and then became a Senior Prefect in Year 11 Became a team member of Student as Learning Partners (SALP) in which I.