As Customer Success Manager for Mimeo UK, I highlight best practices, innovations, and capabilities to our corporate clients. I strive to establish meaningful relationships to get a deep understanding of my clients business goals and objectives while providing exemplary support, project management and meaningful communications.

My role was to identify Mimeo's ideal corporate customers from defined territories. I utilised my research skills to connect with those customers and engage prospects via email, phone and social media. I identified influencers and key decision makers at strategically identified accounts, to arrange demonstrations of Mimeo solutions with potential customers.

Direct contact for new service integration. Monitored the training needs of Service Desk department. Compiled training and monitored plans. Documented all devised training plans. Ensured training was available to all staff. Deputy Service Desk Manager on absence Quality system entry troubleshooting. Monitored procedural effectiveness. Assessed and recorded staffing quality and levels. Directly responsibility for staff progression. Issued P.O.C for NOC staff Process writing and version/history control. Reported simplification from systems Ensured system administration and enhancements were up to date. Training prime for all new systems introduced Conducted sanity checks Represented operative base for customer operation meetings. Delivered Management training. Was reactive to urgent departmental support. On­site individual troubleshooting