Hannah Lomax Email & Phone Number

Wicklow, Ie

Dublin, County Dublin, Ireland

Reporting to revenue operations/enablement and part of Coupa’s Value Services global enablement team; I am the global partner for all customer support’s enablement requirements. My priorities blend across multiple business initiatives, from in-person, virtual, and online education, to process consulting, objective development, knowledge management, and scalability strategies. In this diverse role, to successfully drive change and growth, it has been imperative to develop a deep comprehension of the customer support organisation, including its processes, challenges, and training requirements. I am fortunate to have excellent partners in my Global Support Leaders and my supporting revenue enablement management.

Cherrywood

Reporting to the Corporate Revenue Performance Manager, EU – I am responsible for creating and executing a Tier 1 Customer training strategy that delivers success to both external and internal customers with regard to Elavon’s Dynamic Currency Conversion product. Implementing this strategy is achieved by leading a team of specialist trainers and ensuring alignment with EU/Country Management, Sales and Relationship Management. As part of a financial institution, all products and services are held to high standards of compliance and measurement. In addition, all teams, individuals and revenue goals are measured on a weekly, monthly and annual basis in line with objectives - close management of ROI on our team’s time is always in focus while always ensuring we are supporting best in class customer service.

Cherrywood, Dublin

Responsible for delivering payment product training to Tier 1 hospitality customers across the Ireland Market. Individually managing a high value portfolio, ensuring customer success covering VISA/Mastercard compliance and revenue opportunity with respect the Elavon’s DCC product.Measured annually on customer facing time, revenue and feedback from Customers and internal RM/Sales Teams.During this role, I also led a project that delivered a virtual/e-learning deliverable to support Elavon’s wider customer base outside of the Tier 1 group. My successful delivery in this role supported my promotion to Ireland Lead.

Virtual

Supporting Learning Pool's continuous improvement regarding Customer Experience and Sales Enablement

Virtual - Uk

Reporting to the Director of Global Talent Management, my remit was to enable the learning & development of the Sales and Professional Services organisations against their short, medium and long-term objectives and revenue goals. My ‘customers’ were an internal team of over 800 financial sales associates and over 2500 professional services consultants and technical professionals across all regions.To succeed in this role, I worked with Global, Region and Country managers across both groups to deliver a full training needs assessment and the resulting strategic learning consulting to these business leaders. Priorities were to determine learning and curriculum priorities and guide the strategic assignment or design of the curricula, including monitoring the feedback, uptake and success of the training that was delivered.I have facilitated and consulted on training development for e-learning, virtual classroom and classroom programs; including, investigating how mobile bite-size learning and reinforcement fits within curricula. July 2012: I was awarded one of 30 HR Excellence Awards given annually for the high-profile deployment of the ValueSelling Sales Methodology to a number of countries

Virtual Uk

Within this role I was responsible for the success of NCR’s Sales Learning and Development strategy across the EMEA Region.I really enjoyed this dynamic and hands-on role where there was a requirement to be very close to the sales business leaders who owned their sales business and drove development for their teams. The teams could be a European or Country sales team or even as small as local marketing team. As a result, I executed the end-to-end learning process from a training needs analysis, objective setting, managing training vendors and often creating the content for and leading training workshops personallyOver the course of this role, my responsibility grew to support professional services, Global Marketing and a growing NCR partner management group – my accomplishments in this role drove my promotion to the Global Learning Partner position.

Virtual Uk

Within this role I was responsible for co-developing bespoke solution offers and value propositions for NCR Customers, completing pricing/proposals and presenting the package to our customer. Ongoing, I was managing the day to day relationship with the customer as well as handling any solution deployments, projects, or issues that were relative to that client. Some key customers were Nationwide Building Society, Santander, Travelex ATMs and Citibank UK; I carried personal sales quotas in excess of £3M.

Managing the complex relationship between sales demand and production and parts capacity.

Short term career progression position.

B-Tech (Hons), Information Technology & Telecommunications, 2:1

City & Guilds, Ptlls (Preparing To Teach In The Lifelong Learning Sector), Level 4

Education record