• Run due diligence on M&A targets, and plan, execute, and manage post-merger integration activities, including deal success KPIs• Own best practices and manage development of M&A playbook for due diligence, integration, and transitioning acquisition to long term owners• Lead cross functional meetings to manage integration progress and risk mitigation• Manage stakeholder communications including executive and Board of Directors reporting• Lead and manage strategic business initiatives from concept to execution, ensuring alignment with the broader company vision and business goals

• Managed all aspects of the M&A integration lifecycle for a portfolio of 3-7 concurrent acquisitions, resulting in the successful integration of 57+ veterinary hospitals (private equity M&A)• Drove end to end integration, including strategy, planning and execution for acquisitions--with deal size ranging from $2M revenue/15 headcount to $30M revenue/220 headcount• Oversaw execution of business initiatives during integration to ensure achievement of bookings goals and KPIs, resulting in 5% revenue growth after close• Created M&A Integration Playbook and iterate integration playbook and templates to continually improve integration process and customer/employee experience

• Led worldwide integrations and divestitures across the full lifecycle of an acquisition/divestiture• Supported due diligence activities, integration planning, and integration project execution across all cross-functional teams: Corporate Development, Communications, Go-to-Market, Quote-to-Cash, Finance, IT, Employee Experience, Infrastructure, Product & Launch, etc.• Drove process improvement projects, including helping develop the M&A Integration Playbook (Business Process Inventory) and Divestiture Playbook • Created process flows and Visio diagrams for key As-Is, Interim, and End State Lead-to-Cash / Quote-to-Cash flows• Managed/supported the integration & divestiture budget process

• Lead global sales operations excellence for 132+ sales personnel worldwide • Managed all aspects of sales operations, including bookings, revenue, margin forecasts, and compensation plan structure / roll-out • Interviewed, organized and managed a team to clean up multiple PSO expense backlogs ($1M+) and implemented processes to better track professional services revenue and expenses

• Managed post-acquisition communications for 44 partners and 104 customers • Functioned as one of the primary interfaces with the customers and partners in addressing End of Sales/End of Service Life inquiries and coordinated with finance for last-time-buy activities

PROCESS NARRATIVE & FLOW LEAD - Customer Service Transformation Project - Chicago, ILUS Retail leader in B2B and retail office product solutions • Developed flowcharts for leadership highlighting process efficiencies (cost savings of $11.9M), which gained client buy-in and helped sell the next phase of business optimization work for $3.3M • Co-authored 300+ pages of training materials on soft skills and technical skills for ~1288 agents across 3 call centers to ensure agents successfully navigated the new telephony system • Led and facilitated User Acceptance Testing (UAT) across three sites in conjunction with vendors, client supervisors, and agents to confirm the system met business requirementsBUSINESS CASE ANALYST - CRM Roadmap Project - Augusta, GAGlobal consumer goods company, with 60,000+ employees, selling 50+ million products in 150+ markets. • Co-facilitated visioning sessions with stakeholders from marketing, sales, and customer service departments • Assisted in creating a 3-year roadmap for marketing, sales, and service departments of a $7B company • Helped develop materials outlining the execution strategy / timelines for 16 projects (expected benefits $65M) REPORTING ANALYST – Process and Human Performance Project - Atlanta, GAGlobal telecommunications company in 225+ countries and territories, with 240,000+ employees. • Analyzed current marketing strategies to determine opportunities for improvement • Created the current state roadmaps & process flows for the client’s prospect marketing strategiesPMO COORDINATOR – Integrated Commerce Workspace Project - San Jose, CAGlobal computer networking company with 65,000+ employees providing a broad range of service offerings. • Produced daily communications and dashboards for release-wide distribution • Collaborated with multiple program managers to determine status for 14 teams • Revised project roadmaps and metrics for multiple teams to ensure project milestones were met

Completed short/long-term projects for marketing managers