Hannah Jeter Email & Phone Number

Warren, Michigan, United States

• Lead global team of IT Operations managers and technical engineers responsible for delivering world-class services to end users, including timely response, issue resolution and user satisfaction.
• Team consists of remote Service Desk, onsite services, employee "live" centers, and network operations
• Define Strategy and Vision to revolutionize service delivery through enhanced automation, artificial intelligence, self-help and/or self-healing
• Develop and lead partnerships with other IT organizations and cross-functional business partners to ensure issues are identified early to ensure innovative transformation occurs at the required velocity
• Ensure 24x7 coverages, including required staffing, scheduling, and oversight by supervisory personnel
• Partner with other application owners to ensure knowledge articles are present and in a format for rapid consumption by technical engineers

Detroit, Michigan, United States

• Lead delivery of common employee experience to energize workforce productivity and invigorate employee engagement and satisfaction
• Utilize Human Center Design Thinking tools and methodologies to drive world class global processes and end user experiences
• Lead hire-to-exit global business process operations to ensure global consistency
• Lead Human Capital Management / Workday processes for Global Business Solutions / People Services activities
• Lead Digital Operations team responsible for content management, design and solutioning

Detroit Michigan

• Led the global deployment of Workday HCM, including global transformation of business processes and user experiences across 31 countries.
• Responsible for leading end-to-end global business process re-design & services while ensuring positive user experience & adoption
• Led Design Thinking workshops leveraging design thinking tools and methodologies to drive world class global HR processes that focus on the overall user experience.

Detroit, MI

• Led the design, development and global deployment of employee portal and website activities for My Services, Total Rewards and all SharePoint activities within GBS People Services and HR organizations* Inventorying.
• Manage vendor contract and relationship for employee portal and total rewards activities
• Led and developed a team of functional and technical experts supporting My Services, Total Rewards and SharePoint (including ongoing design and day-to-day operations)
• Develop global partnerships to help identify and streamline redundant websites and processes supported by GBS People Services, including support for four (4) regional service centers
• Lead development of online feedback, monitoring and measurement of user satisfaction for all portal related activities; including development of dashboard metric tracking
• Support and act as a key Subject Matter Expert to improve and streamline global self-service initiatives

Detroit, MI

• Lead and support the design, development and implementation of online global compensation planning tools and activities (SuccessFactors, PeopleSoft and Workscape) – US, Canada, Mexico and global executives
• Manage vendor contracts and relationships for compensation planning tools and activities
• Lead and develop a team of functional and technical resources supporting online compensation planning activities, including establishing a help-desk model supporting both compensation planners and HR professionals
• Lead development of feedback, monitoring and measurement of user satisfaction for post compensation planning activities; including focus group and online feedback survey
• Conduct debrief/lessons learned sessions with HR Professionals, Compensation Planners and Leadership team to review feedback/lessons learned from compensation planning cycles
• Partner with IT to evaluate lessons learned and determine system improvements with compensation planning

Detroit, MI

• Lead and manage the development and implementation of PeopleSoft P&S instance supporting Talent Review Profile (TRP) and Progression & Succession for executives globally
• Lead monthly review of global executive transactions for review by Executive Strategy Board
• Lead executive reporting activities via Cognos reporting tools
• Lead weekly conference calls with global contacts supporting PeopleSoft P&S and TRP activities
• Manage electronic executive 360 degree feedback process

Warren MI

• Lead the design, development and implementation NAO Strategy Board transaction and headcount reports
• Lead technology solutions to monitor executive headcount requirements and staffing
• Lead development and deployment of Employee Skills Inventory (self-reporting tool used by employees to indicate skills and experience)
• PRISM Subject Matter Expert for HR transactions and reporting
• Lead regular conference calls with HR contacts supporting executive transactions and headcount monitoring
• Support development of headcount function/sub-function reporting tools and methodologies

Detroit MI

• Gathered and analyzed data for Human Resources Management studies and presentations
• Provided service and training to field and staff organizations as required
• Implemented maintained a departmental electronic reference library
• Support development of Plant Personnel Director staffing template
• Utilize tools/technology to automate desk procedures and processes

Master Of Science - Ms, Education - Online Instructional Design

Bachelor Of Science - Bs, Business Administration And Management, General

Certification / Coach, Design Thinking / Human Center Design