• Lead global team of IT Operations managers and technical engineers responsible for delivering world-class services to end users, including timely response, issue resolution and user satisfaction. • Team consists of remote Service Desk, onsite services, employee "live" centers, and network operations• Define Strategy and Vision to revolutionize service delivery through enhanced automation, artificial intelligence, self-help and/or self-healing• Develop and lead partnerships with other IT organizations and cross-functional business partners to ensure issues are identified early to ensure innovative transformation occurs at the required velocity• Ensure 24x7 coverages, including required staffing, scheduling, and oversight by supervisory personnel • Partner with other application owners to ensure knowledge articles are present and in a format for rapid consumption by technical engineers• Hire, onboard and develop top talent

• Lead delivery of common employee experience to energize workforce productivity and invigorate employee engagement and satisfaction• Utilize Human Center Design Thinking tools and methodologies to drive world class global processes and end user experiences• Lead hire-to-exit global business process operations to ensure global consistency• Lead Human Capital Management / Workday processes for Global Business Solutions / People Services activities• Lead Digital Operations team responsible for content management, design and solutioning

• Led the global deployment of Workday HCM, including global transformation of business processes and user experiences across 31 countries. • Responsible for leading end-to-end global business process re-design & services while ensuring positive user experience & adoption • Led Design Thinking workshops leveraging design thinking tools and methodologies to drive world class global HR processes that focus on the overall user experience.

• Led the design, development and global deployment of employee portal and website activities for My Services, Total Rewards and all SharePoint activities within GBS People Services and HR organizations* Inventorying, cataloging and elimination of existing country websites and links* Strategy, design and governance for common and consistent SharePoint sites and user experiences• Manage vendor contract and relationship for employee portal and total rewards activities• Led and developed a team of functional and technical experts supporting My Services, Total Rewards and SharePoint (including ongoing design and day-to-day operations)• Develop global partnerships to help identify and streamline redundant websites and processes supported by GBS People Services, including support for four (4) regional service centers• Lead development of online feedback, monitoring and measurement of user satisfaction for all portal related activities; including development of dashboard metric tracking• Support and act as a key Subject Matter Expert to improve and streamline global self-service initiatives• GM2020 Council Member actively participating in Design Thinking initiatives to help drive business and cultural improvements throughout the enterprise

• Lead and support the design, development and implementation of online global compensation planning tools and activities (SuccessFactors, PeopleSoft and Workscape) – US, Canada, Mexico and global executives• Manage vendor contracts and relationships for compensation planning tools and activities• Lead and develop a team of functional and technical resources supporting online compensation planning activities, including establishing a help-desk model supporting both compensation planners and HR professionals• Lead development of feedback, monitoring and measurement of user satisfaction for post compensation planning activities; including focus group and online feedback survey• Conduct debrief/lessons learned sessions with HR Professionals, Compensation Planners and Leadership team to review feedback/lessons learned from compensation planning cycles• Partner with IT to evaluate lessons learned and determine system improvements with compensation planning• Partner with HR Transformation team to assist with HR data clean up impacting compensation planning• Represent Global Compensation as a key Subject Matter Expert to improve and streamline compensation planning and reporting activities

• Lead and manage the development and implementation of PeopleSoft P&S instance supporting Talent Review Profile (TRP) and Progression & Succession for executives globally• Lead monthly review of global executive transactions for review by Executive Strategy Board • Lead executive reporting activities via Cognos reporting tools• Lead weekly conference calls with global contacts supporting PeopleSoft P&S and TRP activities• Manage electronic executive 360 degree feedback process

• Lead the design, development and implementation NAO Strategy Board transaction and headcount reports• Lead technology solutions to monitor executive headcount requirements and staffing• Lead development and deployment of Employee Skills Inventory (self-reporting tool used by employees to indicate skills and experience)• PRISM Subject Matter Expert for HR transactions and reporting• Lead regular conference calls with HR contacts supporting executive transactions and headcount monitoring• Support development of headcount function/sub-function reporting tools and methodologies

• Gathered and analyzed data for Human Resources Management studies and presentations• Provided service and training to field and staff organizations as required• Implemented maintained a departmental electronic reference library• Support development of Plant Personnel Director staffing template• Utilize tools/technology to automate desk procedures and processes