• Designed Excel dashboards evaluating bottlenecks in the agency’s case processing operations strategy; presented recommendations to improve adjudication workflow and productivity benchmarks• Analyzed and reviewed common procedural defects and areas of CMS regulatory noncompliance made in adjudicator decisions; presented training modules, best practices, and policy recommendations to senior leadership• Initiated and drafted standard operating procedures and training manuals for agency’s special initiative programs• Reported weekly and monthly forecasts on progress towards achieving the agency’s goal of eliminating its appeals backlog • Communicated Medicare policy and appeal statuses with Members of Congress on behalf of senior leadership• Co-coordinated Quality Assurance Program (QAP); facilitated cadre of 36 Administrative Law Judges and supervisory senior attorneys in identifying CMS and OMHA policies in need of clarification, modification, or development, topics for training programs, and business process improvements

• Improved organizational capabilities through facilitating trainings on program design and management, grant-writing, and Monitoring and Evaluation methods• Coordinated regional Grassroots Soccer (GRS) training attended by 7 Peace Corps Volunteers and 13 local counterparts• Piloted host organization’s first ever World AIDS Day Campaign designed to promote sexual and reproductive health and reduce stigma and discrimination of HIV• Designed and managed school garden and nutrition programs for 122 students aged 10-12• Facilitated three evidence-based HIV prevention programs that reached 90 at-risk youth• Co-organized a four-day empowerment camp that supported 23 adolescent girls• Highest Language Proficiency Index (LPI) level achieved for IsiZulu – Intermediate High

Assisted one of Virginia’s most successful Social Security Disability Advocacy Firms with all stages of case development and client affairs in managing a caseload of over 800 cases. • Developed cases for Social Security Disability hearings and appeals• Retrieved, evaluated, and submitted medical and other evidence for administrative hearings• Communicated, in writing and in person, with applicants and Federal offices regarding pending claims• Interviewed potential clients, evaluated cases, and accepted or declined to represent• Trained interns and incoming legal assistants

• Advised clients about their cases by explaining Social Security legal-regulatory procedures• Initiated client development and client communications• Filed administrative appeals• Scheduled hearings• Answered the telephones and addressed client concerns• Tracked case statuses• Reviewed case files for administrative errors and alerted the proper case manager• Organized evidence for submission to the Social Security Administration

• Gathered and interpreted data on understaffing in nursing homes and advised appropriate legal action• Assisted in conducting confidential investigations of fraud by health care providers receiving Medicaid funds• Analyzed data, electronic evidence, and referrals from the Department of Health• Prepared spreadsheets and reports to use as evidence by investigators and attorneys• Organized case files

Collaborated with cross-functional teams (Marketing & Communications, Science & Medicine, Development & Stewardship, Advocacy) supporting execution of engagement programs. Supported program staff to improve volunteer experience, recruitment, retention, reputation, and revenue.• Tracked, analyzed, and streamlined donor information in Constituent Relationship Management (CRM) software• Managed external websites and social media pages for over fifty youth camps• Compiled and analyzed volunteer recruitment data for regional Tour de Cure and Step Out fundraising events to help create a standardized national plan for volunteer recruitment and retention• Created materials to support volunteer program including manuals and toolkits.• Coordinated activation and management of online support community.• Composed letters to Congress regarding the Special Diabetes Program (SDP) • Attended meetings with Congressional legislators and staff

• Drafted and polished WFP China Office's international correspondence• Prepared reports, speeches, presentations, and newsletters in line with WFP corporate norms• Collated and analyzed internal and external information for research publication• Attended discussions, events, and symposiums in which top UN and government officials met to discuss project proposals involving food insecurity, malnutrition, climate disaster resistance, South- South and Triangular Cooperation, and UN Sustainable Development Goals