Customer Support Content Specialist
Gainesville, Florida, United States
Manages internal and external knowledge for the Customer Support team at Fracture. Creates instructional and informative content for Fracture customers and teammates, in addition to directly supporting customers.Drafts, publishes, updates, and organizes content of the Fracture Help Center.Responsible for maintaining the internal knowledge base; writing and reviewing SOPs, training resources, and step-by-step guides. Coordinates closely with Fracture’s Creative team to ensure a world class customer experience across blog, marketing, and help center copy and content.