Hannah Markel Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tennessee, United States

OCM and Testing Consultant | Top 20 U.S. Bank• Spearheaded the strategy and development of the training curriculum playbook used by 150+ Change Champions in preparation for the company wide implementation of AFSVision.• Trained 4 Organizational Change Management (OCM) team members on triaging critical employee calls to the Hypercare bridge line which was available to 6,000+ colleagues.• Managed the End User Support Command Center during implementation, which included delivering Hypercare updates to C-suite executives and senior leaders daily, addressing multiple competing priorities, and leading daily touchpoint meetings with 8 workstream leads.• Implemented a program-wide recognition program based on senior leadership and peer feedback, presented weekly to 100+ program members.• Translated expected results from AFS Vision into UAT test scripts to ensure successful data conversions.Business Analyst | Commercial Lending Bank• Constructed a project plan which standardized 250+ artifact templates and 100+ procedural guides for multiple workstreams including OCM, Data & Reporting, Testing, and Process/Procedures.• Standardized artifacts to be used as accelerators for upcoming SOWs, client engagements, and internal practice use.• Developed internal curriculum focused on commercial lending, detailing 5 elements of the industry (sales, underwriting, fulfillment, servicing, and portfolio management) and relating each step in the process to a small and large business case scenario.

Columbia, South Carolina, United States

• Increased sales conversion rates per transactions by providing excellent customer service and product recommendations.• Received inventory replenishments and compared goods against purchase orders before organizing backstock and merchandising floor inventory.• Onboarded 10 new hires with training of POS systems, policies, and store procedures.

Alpharetta, Georgia, United States

Bachelor'S Degree, Finance

Bachelor'S Degree, Finance, Risk Management & Insurance

Bachelor'S Degree, International Finance

Studied abroad for a semester in Barcelona, Spain with coursework in international finance and Spanish

Education record