I am responsible for working with stakeholders, vendors, suppliers, and internal departments such as finance and logistics to ensure a smooth procurement process.My job role also includes;• Managing the internal company car fleet.• Managing the process for all corporate orders including quoting and delivery.• Coving the re – marketing manager in peak times, ultimately being responsible for the disposal of return vehicles ensuring that they are sold promptly to minimise… Show more I am responsible for working with stakeholders, vendors, suppliers, and internal departments such as finance and logistics to ensure a smooth procurement process.My job role also includes;• Managing the internal company car fleet.• Managing the process for all corporate orders including quoting and delivery.• Coving the re – marketing manager in peak times, ultimately being responsible for the disposal of return vehicles ensuring that they are sold promptly to minimise stockholding and maximise profit opportunities.• Renewing vehicles in line with the company policy and provide EV charging solutions where required.• Supporting on all process and compliance requirements.• Supporting the implementation of new systems in line with project requirements.• Submitting quotes for credit approval.• Producing daily excel performance reports for senior members of the business. Show less

In my first 12 months of working for Audi I was promoted to Manage the Aftersales customer service department, part of my achievements included; leading my team to being number 1 in the UK for the sale of service plans over all 4 Quarters which we held for 4 years running, increasing our customer satisfaction score from 4.2 to 4.69. As well as being asked to handle all Social Media channels and Marketing campaigns for the dealership.My role as the Customer Service Team Manager for the… Show more In my first 12 months of working for Audi I was promoted to Manage the Aftersales customer service department, part of my achievements included; leading my team to being number 1 in the UK for the sale of service plans over all 4 Quarters which we held for 4 years running, increasing our customer satisfaction score from 4.2 to 4.69. As well as being asked to handle all Social Media channels and Marketing campaigns for the dealership.My role as the Customer Service Team Manager for the Aftersales administration department meant that I was responsible for organising workflow and ensuring that employees understood their duties and delegated tasks. It was therefore important that I monitored employee productivity and provided constructive feedback where necessary. Other duties included:• Ensuring my team hit the aftersales targets set by the brand. (Sales of service plans, hours booked and customer satisfaction targets).• Performance Monitoring: Working together with the Aftersales Manager to track department performance against budgets, identify shortfalls, and implement improvement strategies.• Managing and reviewing job card quality in line with Audit requirements.• Setting goals for performance and deadlines for my team in ways that comply with company's plans and visions by conducting weekly meetings/reviews.• Conducting Interviews, probation meetings and employment terminations.• Managing Aftersales data and prospects to boost workshop profitability. Show less

As the first point of contact for customers, both in person and on the telephone, it was essential for me to have excellent customer service skills, a positive attitude and a good telephone manner, as well as being professional, well-presented and well-mannered.My duties included:• Taking clear messages and delivering them in an efficient way. • Organising appropriate cover where necessary.• Ordering supplies for the showroom.• Administrative duties including filing… Show more As the first point of contact for customers, both in person and on the telephone, it was essential for me to have excellent customer service skills, a positive attitude and a good telephone manner, as well as being professional, well-presented and well-mannered.My duties included:• Taking clear messages and delivering them in an efficient way. • Organising appropriate cover where necessary.• Ordering supplies for the showroom.• Administrative duties including filing, photocopying, scanning and dealing with customer emails.• Sales enquiry management, recording all enquiries as they were received and dealing with them efficiently.• Monitoring the customer lounge area and ensuring all provisions were available. Show less