● Managed 100+ customer accounts including Boeing, Atlas, and Rolls Royce by assessing customer’s needs, building trust with clients and providing the necessary support to fulfill the job requirements.● Created and analyzed financial reports and implemented new billing procedures to effectively maintain a positive cash flow for the company.● Mastered the ability to manage a large customer base and attain repeat business due to ongoing engagement and continuous follow up with the customer.● Successfully onboarded 50+ new customers by bidding on commercial and government jobs, executing contracts and managing schedules for job completions.● Maintained profitability and accurate company financial records while processing 600+ invoices with high attention to detail.● Managed the billing department with high attention to detail and kept accurate company financial records by reconciling monthly and periodically generating financial reports to track invoicing and keep customer payments on schedule.● Routinely performed customer engagement processes that lead to high customer satisfaction and retention. ● Mastered QuickBooks Desktop Pro to manage company finances with precision including A/P & A/R, bank reconciliations, processing payroll, quarterly taxes, and financial reporting.● Responsible for vendor management, collecting W-9 forms, and processing 1099 forms.● Reviewed vendor invoices, matched POs to received invoices, researched discrepancies, and processed payments in a timely fashion.● Processed bi-weekly payroll utilizing ADP.

● Increased Uline’s Sales by upwards of $265k YTD by successfully scheduling and leading 22+ sales meetings each week.● Successfully uncovered upwards of $960k in growth potential while traveling to cities on weeklong business trips.● Influenced varying levels of leadership of top spending accounts by representing Uline with professionalism and exceptional customer service.● Managed upwards of 500 accounts by assessing customer’s needs, processing quotes and maintaining positive customer relationships.● Effectively increased sales by continuously practicing product memorization with Uline’s 37k+ SKUs, evaluating industry trends, and selling product benefits based off customer’s needs.

• Mastered the sales cycle with successful lead generation and prospecting skills, in addition to managing pipeline of 1000+ leads by efficiently utilizing Salesforce.• Maintained positive customer relationships through continuous engagement processes, leading to increased customer retention.• Developed customized business programs and created bids tailored to individual organizational needs and budgets.• Developed, strengthened and maintained customer relationships while successfully marketing the Staples Brand.• Collaborated with account managers, department specialists, and customer experience specialists to optimize sales strategies.• Successfully on boarded and managed 12 new accounts while maintaining positive customer relationships.• Trained incoming employees on improving their organizational and project management skills.• Awarded for winning multiple sales competitions by having the highest sales numbers throughout the Seattle region.

• Successfully completed 2 month training program.• Learned and perfected the company’s sales policies and procedures in order to be best prepared to market the product towards clients.• Participated in pilot sales processes that were implemented throughout the entire nation.• Collected and analyzed feedback to improve new sales procedures.

• Promoted to Lead of staff by demonstrating exceptional work ethic and leadership skills.• Developed and implemented management techniques which resulted in highest profit margins to date.• Trained incoming staff while encouraging diligent work ethic alongside a positive work environment.• Received recognition from a multitude of customers through direct feedback to the owner.

• Created a new Travel Expense Report program using Microsoft Excel to more efficiently manage expense reports.• Maintained accurate company cash records while assisting with accounting and bookkeeping records.• Performed invoicing and customer estimates.

• Organized and filed all estimates.• Sorted and filed all work orders.• Archived and updated filing folders. • Performed follow-up with vendors for on-time deliveries• Analyzed all purchase order acknowledgements. • Processed and reconciled invoices utilizing Microsoft Excel Spreadsheet. • Worked directly with internal work order processing system to verify job information, perform data entry for purchasing, and to maintain customer accounts. • Assisted with answering phone calls, taking messages and transferring clients and suppliers to appropriate staff personnel. • Conducted routine customer follow-up to ensure customer schedules were met.• Processed incoming and outgoing correspondence and packages.