Hannah Meng Email & Phone Number

United States

• Lead the development and implementation of a global supply chain strategy,optimizing operations and standardizing processes across multiple regions.This included creating an end-to-end supply chain coordination framework,optimizing P2P standards, inventory management, and data management.• Developed and led a global operations plan across a complex matrix organization, integrating strategic planning and cross-functional collaboration,to improve efficiency and financial alignment.Page 1 of 3• Implemented a supply chain process development and maturity management system, establishing a governance framework, policies, and procedures.This included building an international supply chain analytics dashboard andcultivating a culture of continuous improvement in supply chain and customer service operations• Developed and enabled supplier performance/relationship management processes, including supplier performance monitoring and managing supplier risk to guide and coach team members to ensure successful execution with strategic suppliers and maintain strong relationships with key suppliers.• Ensured data quality, consistency, and integrity by establishing project master standards, guidelines, and best practices, which provided actionable insights for over $1.5 billion in spend across five countries.• Worked with executive leadership to develop annual company goals, performance metrics, and operational excellence and growth strategies, while completing monthly reporting packages to provide executive-level status across five countries

United States

• Created and executed the strategic vision of a shared service center, consolidating procurement, customer service, master data management, materials management, and other support functions while overseeing the ERP system conversion. Standardized and centralized services to improve operational efficiency and consistency across multiple locations by implementing process governance frameworks, establishing process standards and best practices, and leveraging technology to automate processes. Determine process ownership, roles, and responsibilities throughout the organization.• Ensured alignment of contracting processes with end-to-end strategy-to-pay processes, facilitating effective contract management and execution strategies.• Developed operational analytics and dashboards to measure and improve KPIs across various functions, enabling the ability to make data-driven decisions and improvements. • Established and managed an operational support center for 12,000+ users across multiple hospitals, maintaining low employee turnover through effective recruitment and retention strategies.• Defined and enforced governance structures, SOP’s, policies, and standardized processes across procure-to-pay, master data management, and hospital supply chain operations to ensure compliance and operational efficiency. Regularly conducting reviews to assess compliance, gaps, and opportunities for improvement.• Champion of change management, promoting a culture of simplification and standardization within the organization.• Optimized call center operations, improving service levels and customer satisfaction metrics through implementation of best-in-class processes and process standardization.• Fostered a culture of innovation and continuous improvement, encouraging the adoption of new technologies and processes.