Hannah M. Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

-Act as Tour Consultant helping teachers and schools plan educational travel programs for their students, helping to open their world through experiential learning and spark a love of lifelong travel. -Wear many hats: sales & business development, account management, problem solver. -Prospecting, building and maintaining a healthy pipeline working towards territory goals. -Build and maintain relationships with customers and clients through open, positive, and effective communication-Utilize my Spanish language skills to help make travel equitable for my territory in South Texas which has a primarily bilingual population. -Stepped in as Tour Director for two summer 2022 tours in Washington, D.C. and New York City. Used skills of adaptability and problem solving to manage logistics and timing of all components of the tours, while simultaneously making sure all travelers were having a wonderful experience.

Deliver high-quality and engaging one-on-one online English lessons to 25-35 Chinese students (ages 5-14) per week using the EF online platform.Develop positive relationships with students, connecting with them in a fun, encouraging, and patient manner, thus boosting student self-confidence and increasing student engagement.Strengthen students’ grammar, listening, reading, vocabulary, and pronunciation skills while encouraging open conversation, therefore increasing students’ English fluency. Communicate constructive and detailed feedback to students and parents regarding points of success and areas for improvement, leading to higher levels of proficiency and self-esteem.

Rolla, Missouri, United States

Built and maintained positive relationships with customers through engaging and fun conversation, personalized attention, and a sharp memory for customer details and preferences, resulting in a loyal clientele and consistently strong sales.Prepared drinks in a high-paced environment for a 20-seat bar and 200-seat restaurant, while maintaining a warm and welcoming environment, providing individualized attention to guests, and delivering accurate and timely orders.Mastered a rotating tap of 30 craft beers and upwards of 80 unique and classic cocktails, thereby catering to each customer’s specific taste. Boosted per-ticket sales by assessing customers’ preferences and suggesting alternate items and add-ons, increasing total restaurant revenue. Resolved conflicts and handled unexpected and high-stress situations effectively with resourcefulness, professionalism, grace, and humor, including wrangling and managing patrons when they’ve forgotten their social cues and common manners-- thus maintaining a pleasant atmosphere.Supported and advised team members by training new bartenders on all aspects of the job and problem solving when questions and issues arose.

Cartagena, Colombia

Taught engaging and fun group and private English lessons to 140-170 adult Colombian students of varying levels of English proficiency per week.Built positive relationships with students through lively and relevant classes, active listening, and positive encouragement, thus leading to more motivated and confident learners.Led specialized classes for Tourism/Hospitality professionals seeking to improve their career opportunities in Cartagena, thus giving them a competitive professional edge in a highly touristic city.Conducted English classes for young adult students at the Naval Academy of Cartagena, helping them develop a valuable skillset for their future careers and international travels.Administered written and verbal tests, providing constructive feedback leading to increased understanding and fluency of English.

Rolla, Missouri

Helped incoming and current sponsored international students acclimate to and succeed at the university, in what to them was a new and unfamiliar environment.Cultivated a supportive relationship with students, assisting them with academic, social, and personal concerns, solving problems, and making sure they felt encouraged and happy in their new environment.Facilitated various aspects of student arrivals to ensure a smooth transition to the university: pre-arrival communication, securing student housing, preparing welcome kits, responding to pre-arrival questions, and scheduling airport pickups.Organized and participated in cultural trips and events for the students, allowing them to experience American culture: developed budgets, planned activities, purchased supplies, reserved and decorated venues, and coordinated transportation.Maintained important files for over 400 students related to arrival status, field of study, and sponsorship.

Lins Area, Brazil

Taught lively and engaging group English lessons to 70-80 intermediate and advanced level Brazilian students (ages 14-60) per week. Built strong, fun, and supportive relationships with the students, keeping them engaged and motivated through animated and detailed explanations, individualized attention, and patience. Planned daily lessons with great attention, using both materials provided as well as my own personal teaching materials.Cultivated the self-confidence of the students, leading to increased participation and conversation, and in turn, increased English proficiency.Administered and graded tests, providing constructive feedback that clarified uncertainties. Collaborated with other teachers to ensure the best learning experience and success for the students.

Columbus, Ohio Area

Assisted clients with finding items they needed or might be interested in, all while encouraging the client’s sense of self-confidence and positive body image.

Columbus, Ohio Area

Represented and promoted products and brands in various situations (at trade shows, grocery stores, universities, sporting events, and concerts) for the purpose of driving consumer demand. Created brand awareness and product appeal through friendly customer interactions, product sampling, persuasion, and suggestive selling techniques-- while not making them feel like I was “selling” to them.

Ocean City, Maryland

Provided guests with an enjoyable dining experience through professional and friendly service.Communicated effectively and intuitively with guests in order to anticipate their needs and ensure a smooth experience. Multi-tasked efficiently with great attention to detail by managing multiple large groups at one time, effectively communicating with fellow staff members, and resourcefully and calmly handling difficult situations as they arose.

San José, Costa Rica

Managed the morning shift of the entire hostel through efficient multitasking and friendly customer service, ensuring that the hostel ran smoothly in a fast-paced, multi-cultural environment.Communicated effectively in Spanish and English: Greeted, registered, and assigned rooms to guests, processed reservations, coordinated with tour guides, and arranged transportation.Established rapport with hostel patrons by making them feel at home and providing friendly advice: Gave directions, answered questions, led hostel events, recommended dining, entertainment, and travel excursions in the area.Promoted and sold tours and excursions including ziplining, volcano tours, bungee jumping, and skydiving.Facilitated connections between guests in order to help create cross-cultural friendships and to ensure a memorable and fulfilling stay.

Omaha, Nebraska

Assisted Spanish-speaking individuals and families new to American culture with advanced translations, resume creation, and employment searches, resulting in their increased personal and professional opportunities. Promoted community growth by participating in a multitude of community center classes to teach health and nutrition, cooking, and English.Organized a community-wide event for over 30 families, welcoming those new to the area and introducing them to the recourses available at the Juan Diego Center.