- Provides administrative support to 12 senior professionals in Charlotte and New York offices including complex calendar management across time zones, travel logistics, and expense reporting. Works closely with executives to plan for and execute long term business goals. - Maintains strong relationships with internal and external business partners. Acts as a liaison to coordinate complex meetings, travel, and events. - Assisted in creation and management of Charlotte office. Created processes for onboarding new hires, technology implementations, and growth planning. Plans team social and community service events.

- Supported a tenured financial advisor in all aspects of his business by tracking market trends, keeping thorough client records, finding and queuing up new business opportunities, managing the advisor's online presence, and acting as the first line of support for client questions.- Managed projects to improve operation efficiency and identify areas for further improvement.

- Provided administrative and operational support to the Managing Director and his team of 8-12 advisors. Created and lead a new hire training/development program, successfully graduating 10 new advisors. - Oversaw MD’s daily and weekly schedules, often navigating last minute changes strategically and thoughtfully. Worked across departments to organize larger team events

I trained, hired, and managed a team of salespeople towards meeting sales goals and creating the best possible customer experience. I also tracked department and employee metrics to find areas for improvement, resulting in both month and year profit increases for the departments I managed.

I interviewed lottery winners and wrote a combination of press releases and blog posts, working closely with the greater communication team to improve brand consistency. I also updated the internal lottery team and commissioners daily on the NCEL's presence in news and media.

I assisted in the production of a full-scale Opera Recycles show in the 2017 New York Couture Fashion week while also providing social media coverage for the show and creating marketing materials for the Opera Recycles brand.