Flexible business support for clients including Mapperton Estate, Watershed PR, Wessex Surveyors, Hazel Hill Wood and Employ my Ability. Managing and updating social media feed/campaigns, networking, blogs, newsletters and websites. Originator and admin of the Facebook group ‘Shop Local-Shop Bridport’ to support local businesses.Project based business and marketing support as required, including MS Excel based projects.

Responsible for sales, marketing, booking, co-ordination and delivery for weddings and events.B2C marketing and content generation for all Mapperton Estate areas.KPIs and analysis for customer base, tourism and weddings market, future opportunities.Project support and development as required.

Shine run workshops and events all over the world, and as Operations Manager I ensured a smooth and efficient back office:Managing all datastores including course content, client information, image libraries, marketing content, KPIs & finance dashboard.Maintenance and updates for website and socials.Ensuring GDPR compliance, maintaining H&S documentation and ad hoc HR duties as required.Day to day finance manager.Shine clients include Snap, WPP, ITV, Channel4, easyJet, Group M, Engine and Lush.

Co-ordinator for Bridport Business Chamber, including: event management, meeting co-ordination, development of strategy documents, business networking, website and social media updates, answering email correspondence, dissemination of information to member companies.Successfully managed the Keep Bridport South Street Open campaign in 2017, raising the profile of the Chamber and presenting the strong case for opposing the suggested trial closure.

Co-ordinating activities with existing Marketing and PR support to maintain and update company website and social media feed for Mapperton House & Gardens and the Coach House Cafe.Promoting The Coach House as a corporate and private hire venue.Supporting existing and new events at Mapperton.Developing family-orientated offering and promote as destination for local and visiting families.

Managing daily and monthly invoicing, including maintaining good customer relationships with the wide client base. Recently managed the migration to an MS Excel-based system to allow increased analysis. Provision of up to date business data analysis and general business support. Identification, planning and implementation of business change to increase efficiency including streamlining administration processes, scoping and managing back-end website improvements, implementing business continuity plans and working towards removal of duplicate information input points. Assisting with processing and scheduling customer orders, updating customers on progress of their orders, maintaining customer records and documentation and assisting with customer service. Generating and updating social media content and customer facing information, B2B and B2C.Diary management for team, as required.

Co-ordinating information, resources and marketing.Responsible for social media and website management.

Acting as a ‘helpdesk’ go-to for colleagues in the company needing help with MS Office applications, data manipulation, mailmerge, presentations and web-based tasks.Updating and analysing data for the Management Team and for other departments as required.Provision of robust and reliable IT solutions for all back-office and user systems including servers, backups, business critical hardware, department-specific software (including EDI).Maintenance and development of business systems and spreadsheets.Project management of wider departmental and company reviews including process and system changes.Line Management of an IT Administrator, Warehouse staff and Project Assistants.As a project manager at Clipper, achievements included introducing common coding, overseeing the migration of the ecommerce platform to Magento for web sales, establishing a centralised data system, improving the business continuity records and extending the production planning process to automate order data from Sage. In 2010 I led an Operations department project to improve processes in Despatch, Production, Blending and Warehouse areas, with a focus on accuracy of data and tighter stock control for raw materials.As a result from September 2011 I was also responsible for the day to day management of the raw materials warehouses at Clipper, including the line management of two Warehouse operatives and a Stock Control Administrator. The improvement in accuracy, time management and team morale was very positive and the department ran efficiently and smoothly. In addition I managed the workload of a temporary Traceability administrator who assisted with ensuring batch records were comprehensively maintained.

During this time I was responsible for developing and improving system and ERP processes at Clipper, managing larger business and departmental projects, co-ordinating day to day sales, customer service, project and business support and overseeing IT provision. As well as line managing IT and Business Support team members, my position included line management of the wider Sales support team including the International Administrator and Customer Support. I also carried out the recruitment of an additional Sales Administrator and Sales Account Executive to the team. Key achievements during this time included developing a Production Planning spreadsheet, implementing a new EDI system, improving the collation and distribution of useful sales information, formalising the Product Information sheets, providing support to the New Product Development process, developing a new company website and implementing a server and active directory IT provision.

As well as general business support and project management, I was asked to line manage Clipper’s IT Administrator and take on responsibility for the IT department at Clipper. This was an exciting challenge as the company moved away from using a longstanding IT support company and became independent, and we developed procedures to ensure colleagues knew how to escalate day to day issues and log requests. During this time I recruited a Business Support Co-ordinator to assist with larger projects and deputise during my maternity leave.

After my first year at Clipper, having successfully reviewed and improved a number of processes, documents and spreadsheets within sales support, I became involved with developing processes for other departments. I recruited and line managed a Sales Office Administrator to take on the day to day sales support responsibilities. Key achievements included recommending the removal of duplicate spreadsheets in Finance and co-ordinating the company and retailer changeover to a smaller pack size.

In this initial role at Clipper I assisted the Account Managers and sales team with administration and data requirements. Responsibilities included processing trade orders received by telephone, organising sample packs for prospective customers, providing weekly EPOS data and general support such as setting up promotions for Account Managers, amending price lists and attending shows.

My responsibilities included raising invoices, providing quotes, answering customer enquiries and supporting the software installation team.

In this position I minuted the fortnightly panel meetings and was responsible for updating, co-ordinating and distributing supporting information to the panel members and attendees.

Supporting the Director General and Board, including holding position of Board Secretary. Responsible for management of administration office, including event co-ordination, diary management, agenda creation, minute taking and line management of part-time Administration Assistant.