Hannah Ormsby Email & Phone Number

London, England, Gb

United Kingdom

East Malling

West Malling

Maidstone

Maidstone/Wateringbury

Responsibilities In this role it was my responsibility to be the first welcoming face every guest encounters. I handled a lot of cash in my role along with dealing with queries and complaints. I spent a lot of time learning as much as possible about the computer system used so that I could give my guests all the information they need while providing the highest standard of customer care possible. Accomplishments In the year I spent with the Premier Inn, I was trained as a team leader in all departments including Food and beverage, Housekeeping and Reception. I now hold my own personal licence.Skills Used During my time with premier inn I have been able to work on many desirable work place skills. These include customer service, communication and computer. While I enjoy working alone, I am able to play as part of a team and lead a team to success.

Maidstone

Responsibilities In this role I worked as a team member serving drinks, food and handling money. At the end of each shift I was responsible for counting the tills and ensuring everyone got paid. On the rare occasion when it was necessary I would deal with some drunk and disorderly customers ranging from asking them to leave, to calling the police to have them removed. Accomplishments During my time at the Paper Makers I feel I learnt a lot about how hard it can be to run a small business and how to deal with more 'difficult' customers. While I have nothing on paper from this job to prove my accomplishments, I feel I developed as a person and learnt to be more of an individual. It was in this role that I learnt how to lead a team. Skills Used In this role my skills included, handling cash, customer service, team building and communication.

Maidstone

Responsibilities In this role, it was important to make sure Santa had everything he needed. Gloves, boots, Belt and his glasses. Once at the Grotto I would talk to the parents, entretain the children, handle cash and the most imporatant thing, make sure santa knew their name before they went in!Accomplishments During my time at thr Grotto I learnt alot about how to keep people happy. and most of the time happy children ment very happy parents. This ment knowing alot about the toys they wanted and the best games at the time (my knowlegde of pokemon served me well here).Skills: Excellent customer service, excellent communication, Cash Handling, Filing - Alpha & Numerical, Responsible, Communication Skills, positive attitude

Maidstone Hospital

Responsibilities In this role I had a lot of responsibilities including collecting patients from wards and taking them to surgery, checking all the correct paper work was included in the notes and had been signed by the appropriate people, collecting instruments for the other surgical staff (in an emergency this ment running) supporting patients that needed it and being an advocate for the patient once they where asleep. Accomplishments on paper I earnt my first aid badge, moving and handling and hygiene certificates. This was my first role where I delt directly with people and is where I picked up most of my customer service skills (it wasn't easy considering most of them cried). In this role I really learnt to relate to the patients and build strong rapor with them quickly. Skills Used In this job an eye for detail was essential. As a support worker I new I was an important part of the team and worked closely with a large group of people. In this job I learnt to stand my ground if I thought something was wrong, as the smallest thing could of had potentially fatal results.

Accounting

Aat

Association of Accounting Technicians

Abc Level 3, Hydrotherapy For Small Animals

Naitional Diploma In Animal Management, Animal Management

Gcse