Hannah Pacheco Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Canada Area

● Allocated 100 transactions per hour while assisting team members; leading the team and making appropriate adjustments to effectively reduce wait time by 20%● Effectively communicated to new and existing customer questions related to the product, company history, and feedback, resulting in customers purchasing products that met specific and individual needs● Possess the ability to forecast and analyze sales data and trends in order to effectively assign breaks and schedule tasks to team members accordingly, which improved workplace engagement● Recorded and prepped the necessary amount of supplies to meet the demand forecasted for given day

● Developed and executed a strategic social media plan based on a deep understanding of consumer behaviour and their preferences for social channels, which helped double engagement rates.● Created three blog posts that educated and encouraged sign-ups from organic searching.● Kept up to date on B2B marketing trends related to the Digital Signage Industry.● Completed HubSpot Courses that helped measure and track social media metrics.

Toronto, Ontario, Canada

● Managed the company’s One-Year Anniversary Campaign featuring Seasonal themed Bubble Teas that were captured through a self propped photoshoot, edited with the use of Adobe Photoshop, and then posted on the Business Instagram ● Innovated new ways to promote Bubble Tea campaigns during the Lockdown by Researching Social Activity trends to Strategically post on Instagram to drive customer engagement and sales ● Applied skills and knowledge on Adobe Photoshop to enhance and edit a series of featured Bubble Tea pictures, and picked the best that represented the theme for LaitNights Facebook and Instagram posts

Toronto, Ontario, Canada

● Collaborated as a team with other departments to assist clients in their everyday banking needs with a focus on making the "Client Experience" both meaningful and personable ● Effectively communicated in answering customer-related questions to Credit Card products and discuss specific features that helped successfully attain company sales goals and positive reviews● Helped to increase Retention Rates by providing personalized banking solutions that helped to identify financial opportunities that aligned with the clients' needs in CIBC

Toronto, Canada Area

● Promoted to Guest Experience Leader (GEL), responsible for setting goals and milestones of service and customer satisfaction, analyzing performance metrics to determine optimal results, and providing guidance and supervision to the entire team● Effectively communicated to existing and new customer questions related to products, and promote new products available, resulting in successfully attaining company sales goals● Proven ability to multitask when greeting customers, taking and preparing orders, and serving individuals of various backgrounds and ages within tight deadlines; provided positive feedback from both Management and customers

Digital Media Marketing, Digital Marketing

Bachelor Of Commerce - Bcom, Marketing

Activities and Societies: ● Completed a comprehensive analysis and evaluation of Activity Pro, and developed appropriate recommendations.

Education record

10-week hands-on training focused on building the transferable and technical skills needed in a high-volume contact centre environment ●.