• Day to day first line responsibility for the Payments fraud team members• Fraud response investigation and reporting• Review and approval of fraud investigation decision from the team• Approval of certain process and controls designed to reduce risk to the bank when dealing with certain payments• Ongoing delivery of fraud specific advice and guidance (internal & external)• Support the development and review of fraud prevention controls and processes• Support the… Show more • Day to day first line responsibility for the Payments fraud team members• Fraud response investigation and reporting• Review and approval of fraud investigation decision from the team• Approval of certain process and controls designed to reduce risk to the bank when dealing with certain payments• Ongoing delivery of fraud specific advice and guidance (internal & external)• Support the development and review of fraud prevention controls and processes• Support the delivery of the Education and Awareness plan across the wider bank• Law enforcement liaison/enquiries/requests • QC of team member’s investigations and other work• Training and mentoring of team members• Deputise for Operational Manager• CIFAS screening and reporting• Produce detailed and accurate management information, including relevant commentary to assist and inform the Head of Fraud and other senior members of the bank and committees. • Responsibility for approval to process certain outgoing payments to ensure that risk to customers remains low. • Support in delivery of fraud training initiatives out to the branch colleagues• Supporting the Head of Fraud/Operations Manager when required in the preparation and/or delivery of complex briefing reports for larger fraud investigations and incidents. • Occasionally provide assistance to branch colleagues, by undertaking intervention meetings with customers in order to minimise risk and loss to their accounts during suspected high value fraud cases.• Proactively support the implementation of project deliverables pertaining to fraud • Help shape the banks strategic plans in terms of fraud prevention and loss mitigation activities by supporting the implementation of project deliverables pertaining to fraud• Build key stakeholder relationships including those with related third party suppliers and product teams• Providing specialist advice to colleagues and customers as needed Show less

- Responsible for undertaking complex and detailed fraud investigations, including liaising with external agencies and law enforcement, into the root cause of fraud cases- Thorough understanding and application of the appropriate legislation and regulations in relation to fraud investigations.- Preparation and delivery of complex briefing reports for larger fraud investigations, ensuring escalation of cases at Executive Level dependent on the case and to relevant internal key… Show more - Responsible for undertaking complex and detailed fraud investigations, including liaising with external agencies and law enforcement, into the root cause of fraud cases- Thorough understanding and application of the appropriate legislation and regulations in relation to fraud investigations.- Preparation and delivery of complex briefing reports for larger fraud investigations, ensuring escalation of cases at Executive Level dependent on the case and to relevant internal key stakeholders.- Detailed understanding of other areas of financial crime, liaison and escalation of other financial crimes to the appropriate team, such AML, Risk etc.- Undertake transaction monitoring in relation to payments relating to high-risk payments. Taking subsequent actions to investigate and where necessary prevent further payments where potential fraud is suspected.- CIFAS SME for Fraud department, acting as Principle Contact and attending CIFAS meetings- SME for the branch network and the wider functions across the bank on Fraud; giving advice and guidance when required, including direct training of colleagues, presentations, face to face and virtual sessions.- Produce and present detailed and accurate management information commentary on a monthly basis.- Use regular MI and external intelligence to drive how and what the ‘threat’ environment looks like and then base education, processes and controls around the data to protect the Bank and its Customers going forward.- Support the development and review of fraud prevention controls such as payment monitoring rules.- Write, review & amend processes in relation to Fraud Financial Crime as appropriate ensuring that they are fit for purpose. - Law enforcement liaison, enquiries and requests for information- Act as 2nd Line of Defense Fraud Liaison for new starters Show less

Responsible for implementing fraud prevention strategies to minimise risk to business, often over-achieving against productivity and quality targets. - Completing thorough and extensive investigations of SAR’s raised from across different areas of the business, covering a wide range of fraud types including identify fraud, account takeover and scams. - Trained to a high level on national fraud database CIFAS to screen new leads received into the business based on employers risk… Show more Responsible for implementing fraud prevention strategies to minimise risk to business, often over-achieving against productivity and quality targets. - Completing thorough and extensive investigations of SAR’s raised from across different areas of the business, covering a wide range of fraud types including identify fraud, account takeover and scams. - Trained to a high level on national fraud database CIFAS to screen new leads received into the business based on employers risk appetite, identifying concerns of identity fraud, and investigating further where necessary.- Using an industry standard transactional monitoring system to analyse faster payments, CHAPS and cheques which have been flagged, carrying out further investigations and raising SAR’s where appropriate.- Acting as the first point of contact across departments of the business to offer advice and guidance relating to suspicious activity and behaviour.- Working closely with the AML team and compliance to guarantee the best outcome is delivered for the customer and business, while ensuring regulatory guidelines are followed. - Completing interbank enquires with a variety of financial institutions as part of SAR investigations and notifications of fraud received.- Conducting often challenging telephone conversations with customers, varying from victims of fraud to perpetrators, to enhance knowledge and understanding during investigation process.- Identifying fraud trends in the market to present back to wider teams in weekly briefing sessions, ensuring the business is kept in the loop with further opportunities to minimise risk. - Taking personal responsibility to pro-actively read business and industry news, ensuring I keep up to date with any developments in the financial services industry, as well as increasing the range of my technical knowledge. Show less

- Analysing suspected fraud cases, including completing preliminary investigations into activity, preparing case files and, if necessary, referring to specialist teams for detailed investigation.- Conducting often-sensitive telephone fact-find conversations with customers to gather all relevant facts and any mitigating circumstances with which to make a recommendation. - Delivering excellent customer service by getting it right for the customer first time. Dealing with complaints at… Show more - Analysing suspected fraud cases, including completing preliminary investigations into activity, preparing case files and, if necessary, referring to specialist teams for detailed investigation.- Conducting often-sensitive telephone fact-find conversations with customers to gather all relevant facts and any mitigating circumstances with which to make a recommendation. - Delivering excellent customer service by getting it right for the customer first time. Dealing with complaints at point of contact and escalating when necessary. - Minimising financial loss to the business by resolving customer disputes in a considered manner and according to industry guidelines and codes of practice. - Providing expertise, advice and technical training to new starters in the fraud department and other business areas, developing my coaching skills.- Supporting other team’s work streams such as Consumer Claims Team by accurately identifying if a dispute is within the remit of Section 75 of the Consumer Credit Act.- Full knowledge and understanding of Consumer Rights Act 2015, Sales of Goods Act 1979 and Supply of Goods and Services Act 1982. Show less

- Responsible for taking inbound customer service calls, dealing with a wide range of requests for various account types including current accounts, credit cards and loans. - Keying credit applications, using questioning techniques with customers to ensure accurate data was entered into the system. - Utilising a wide range of IT systems as part of my day-to-day role, including decision-making software, to process account requests and deliver decisions on credit applications… Show more - Responsible for taking inbound customer service calls, dealing with a wide range of requests for various account types including current accounts, credit cards and loans. - Keying credit applications, using questioning techniques with customers to ensure accurate data was entered into the system. - Utilising a wide range of IT systems as part of my day-to-day role, including decision-making software, to process account requests and deliver decisions on credit applications. - Volunteered as anti-money laundering representative for entire department, acting as key point of contact for colleagues to raise concerns about any potential fraud cases or misuse of accounts and advising on suspected cases- Presenting at monthly anti-money laundering meetings on behalf of credit applications team; liaising with other representatives across the business to escalate/find a solution and subsequently cascading to team members. - Worked on a project with the compliance team to obtain additional information from customers, who had been identified as high risk. Gathered required data from these customers, before analysing the material and sharing the results with the compliance team. Show less