Hannah Paley Email & Phone Number

Anaheim, California, United States

• Provided excellent customer service and maintained a friendly and positive attitude when interacting with all park guests.• Handled guest concerns or complaints professionally and courteously.• Educated guests on attraction safety guidelines and restrictions.• Assisted guests with boarding and exiting attractions.• Spieled to guests both as part of the show and outside the show.• Demonstrated strong problem-solving skills in various situations.• Helped guests with any additional questions they might have about the resort, giving helpful information and tips to enhance their park experience.• Conducted routine safety inspections as part of opening checklists.• Managed wait times and queue lines for attractions.• Assisted with special events or promotions within park.• Upheld high standards of cleanliness throughout park grounds.• Supported other departments within park.• Collaborated effectively with fellow cast members to ensure smooth operations.

Anaheim, California, United States

• Greeted guests as they enter our theme parks through all main entrance and satellite (hotel) locations.• Troubleshot guest ticket problems, while remaining friendly and helpful.• Scanned electronic tickets using handheld device.• Interfaced between handheld device and turnstile computer systems.• Answered questions related to event schedule, amenities, and venue layout.• Handled customer complaints professionally and escalated issues.• Assisted guests with entry for special events in other locations around the resort.• Worked with a variety of cast members, acting as a team player and representing the park and its values.• Performed additional crowd control during peak hours of entry/exit while staying diligent and alert to my surroundings.• Reported any suspicious activity or potential threats to supervisor immediately.

Agoura Hills, California, United States

• Created weekly and daily schedules with diverse camp activities, ensuring we arrived on time throughout the day to each one.• Exposed campers to new activities and sports at age-appropriate paces.• Resolved occasional fights between children and addressed behavioral issues.• Fostered positive learning environment, demonstrated positive behaviors and modeled teamwork.• Responded swiftly to emergency situations, assessed injuries and administered first aid.• Conducted regular headcounts to confirm all participants were accounted for during trips off-site or other events.• Acted as role model for young campers by demonstrating responsibility, respect, and kindness at all times.• Enforced consistent camp policies to keep campers safe.• Collaborated closely with fellow counselors to ensure smooth daily operations.• Supported integration of new or shy campers into group settings through icebreakers and inclusive activities.• Communicated with parents, providing updates and answering questions about camp activities.

Agoura Hills, California, United States

• Created a welcoming, safe environment where kids could have fun, learn new skills, and be their best selves.• Maintained close visual supervision of group of K-5 students on a weekly basis following safety and after school program standards.• Assisted Instructors in teaching and facilitating after school activities across multiple subjects, including art, science, sports and more.• Helped students manage behavior using a positive approach, including proactive strategies, redirection and using constructive discipline with natural and logical consequences.• Ensured safety of all children by following school policies and procedures.• Participated in staff meetings and professional development opportunities to improve skills as an after school assistant.

• Collaborated with the UI/UX and development teams to create stunning graphics for websites, logos, and promotions for marketing purposes.• Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors, and tracking down appropriate images.• Gathered and prepared materials needed for the design process (images, photos, logos, fonts, content).• Created custom graphics by following established style guides to make visual stories relevant to each project.• Suggested and recommended techniques, methods, and media best suited to produce desired visual effects.• Maintained strong organization and adaptability skills.• Attended meetings with members from across the company to collaborate on upcoming projects.• Designed additional company marketing/client materials when needed.

Syracuse, New York, United States

• Worked both as part of a team and independently to serve meals tableside within a section of the banquet hall so that all guests could enjoy their meals in a timely manner. • Engaged with guests to provide individual hospitality with upscale, professional customer service.• Bussed tables throughout the night as needed to make room for second courses, desserts, or just to maintain a clean table setting, paying close attention to the needs of our guests. • Followed banquet setting standards at each individual table seat for upscale events such as weddings, community fundraisers, and private dinners hosted by Syracuse University.

California, United States

• Selected to become a member of the opening-day team of 4 employees out of hundreds of competing applicants.• Oversaw front reception area, including greeting guests, answering phone calls and managing cash register & merchandise.• Maintained daily cleaning of arcade games, floors, tables, reception area, windows, and bathroom to keep the arcade neat and tidy.• Monitored gaming floor activities, reporting any suspicious behavior or violations of policies to supervisors.• Troubleshot technical issues with electronic gaming machines, resolving problems quickly to minimize downtime.• Hosted private birthday parties, including set-up & maintenance to provide guests a positive, exciting space to celebrate.• Addressed any issues or concerns that arose during event promptly and professionally.• Provided exceptional customer service by anticipating guests' needs and responding quickly to requests.

California, United States

• Provided upscale lunch services & table presentation to multiple private schools K-12 in the greater Los Angeles area.• Offered a high level of hospitality and a friendly attitude at all times to ensure guest satisfaction.• Loaded & unloaded heavy equipment from cargo vehicle for proper set-up and presentation of indoor or outdoor lunch area.• Drove cargo vehicle from the main warehouse to other offsite locations at the various schools depending on where I was needed each day.• Replenished food items, paper products and utensils to keep lunch service moving swiftly during a limited window of time.• Interfaced daily with K-12 kids at each location, making fun small talk but also helping to answer any questions about our daily menu they might have.• Utilized computerized system to ensure each student received the correct meal selected by their parents or guardians.

Florida, United States

• Member of a diverse, multi-functional team supporting high volume guests and commissary services at multiple locations within Disney's Animal Kingdom Park in Orlando, Florida.• Offered a great level of hospitality to ensure that guest satisfaction is both met & exceeded according to The Walt Disney Company's mission statement and internationally recognized standards.• Performed service counter work including food prep, service, cashier, and customer service in both front and back of house areas.• Helped train new cast members who arrived to my location, sharing my knowledge from my own training sessions and on the job experience.• Took orders and processed payments through touchscreen POS systems.• Greeted guests, answered menu questions and delivered excellent customer service.• Ensured proper food handling procedures were followed at all times to avoid contamination or spoilage.• Created specific “magical moments” daily with guests to enhance their vacation experience in the parks.

California, United States

• Provided merchandise and cashier services in front-of-house position.• Greeted guests warmly as they arrived in our restaurant, informing them of promotions and special offers to boost sales.• Engaged in pleasant conversation while completing cash register transactions.• Prepared and maintained fresh products for the salad bar, making sure presentation was kept neat and tidy.• Restocked plates, cups, utensils, prizes, soda and ice machines as needed.• Performed as costumed character ‘Chuck E. Cheese’ in Birthday Shows & Road Shows for guests of all ages.• Assisted with nightly cleaning routines once store was closed to the public.

Bachelor Of Arts - Ba, Studio Art

Associate Of Arts - Aa, Graphic Design

Associate Of Arts - Aa, General Studies: Social & Behavioral Sciences

Associate Of Arts - Aa, General Studies: Arts & Humanities