Hannah Paley Email & Phone Number

Anaheim, California, United States

• Provided excellent customer service and maintained a friendly and positive attitude when interacting with all park guests.
• Handled guest concerns or complaints professionally and courteously.
• Educated guests on attraction safety guidelines and restrictions.
• Assisted guests with boarding and exiting attractions.
• Spieled to guests both as part of the show and outside the show.
• Demonstrated strong problem-solving skills in various situations.

Anaheim, California, United States

• Greeted guests as they enter our theme parks through all main entrance and satellite (hotel) locations.
• Troubleshot guest ticket problems, while remaining friendly and helpful.
• Scanned electronic tickets using handheld device.
• Interfaced between handheld device and turnstile computer systems.
• Answered questions related to event schedule, amenities, and venue layout.
• Handled customer complaints professionally and escalated issues.

Agoura Hills, California, United States

• Created weekly and daily schedules with diverse camp activities, ensuring we arrived on time throughout the day to each one.
• Exposed campers to new activities and sports at age-appropriate paces.
• Resolved occasional fights between children and addressed behavioral issues.
• Fostered positive learning environment, demonstrated positive behaviors and modeled teamwork.
• Responded swiftly to emergency situations, assessed injuries and administered first aid.
• Conducted regular headcounts to confirm all participants were accounted for during trips off-site or other events.

Agoura Hills, California, United States

• Created a welcoming, safe environment where kids could have fun, learn new skills, and be their best selves.
• Maintained close visual supervision of group of K-5 students on a weekly basis following safety and after school program standards.
• Assisted Instructors in teaching and facilitating after school activities across multiple subjects, including art, science, sports and more.
• Helped students manage behavior using a positive approach, including proactive strategies, redirection and using constructive discipline with natural and logical consequences.
• Ensured safety of all children by following school policies and procedures.
• Participated in staff meetings and professional development opportunities to improve skills as an after school assistant.

• Collaborated with the UI/UX and development teams to create stunning graphics for websites, logos, and promotions for marketing purposes.
• Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors, and tracking down appropriate images.
• Gathered and prepared materials needed for the design process (images, photos, logos, fonts, content).
• Created custom graphics by following established style guides to make visual stories relevant to each project.
• Suggested and recommended techniques, methods, and media best suited to produce desired visual effects.
• Maintained strong organization and adaptability skills.

Syracuse, New York, United States

• Worked both as part of a team and independently to serve meals tableside within a section of the banquet hall so that all guests could enjoy their meals in a timely manner.
• Engaged with guests to provide individual hospitality with upscale, professional customer service.
• Bussed tables throughout the night as needed to make room for second courses, desserts, or just to maintain a clean table setting, paying close attention to the needs of our guests.
• Followed banquet setting standards at each individual table seat for upscale events such as weddings, community fundraisers, and private dinners hosted by Syracuse University.

California, United States

• Selected to become a member of the opening-day team of 4 employees out of hundreds of competing applicants.
• Oversaw front reception area, including greeting guests, answering phone calls and managing cash register & merchandise.
• Maintained daily cleaning of arcade games, floors, tables, reception area, windows, and bathroom to keep the arcade neat and tidy.
• Monitored gaming floor activities, reporting any suspicious behavior or violations of policies to supervisors.
• Troubleshot technical issues with electronic gaming machines, resolving problems quickly to minimize downtime.
• Hosted private birthday parties, including set-up & maintenance to provide guests a positive, exciting space to celebrate.

California, United States

• Provided upscale lunch services & table presentation to multiple private schools K-12 in the greater Los Angeles area.
• Offered a high level of hospitality and a friendly attitude at all times to ensure guest satisfaction.
• Loaded & unloaded heavy equipment from cargo vehicle for proper set-up and presentation of indoor or outdoor lunch area.
• Drove cargo vehicle from the main warehouse to other offsite locations at the various schools depending on where I was needed each day.
• Replenished food items, paper products and utensils to keep lunch service moving swiftly during a limited window of time.
• Interfaced daily with K-12 kids at each location, making fun small talk but also helping to answer any questions about our daily menu they might have.

Florida, United States

• Member of a diverse, multi-functional team supporting high volume guests and commissary services at multiple locations within Disney's Animal Kingdom Park in Orlando, Florida.
• Offered a great level of hospitality to ensure that guest satisfaction is both met & exceeded according to The Walt Disney Company's mission statement and internationally recognized standards.
• Performed service counter work including food prep, service, cashier, and customer service in both front and back of house areas.
• Helped train new cast members who arrived to my location, sharing my knowledge from my own training sessions and on the job experience.
• Took orders and processed payments through touchscreen POS systems.
• Greeted guests, answered menu questions and delivered excellent customer service.

California, United States

• Provided merchandise and cashier services in front-of-house position.
• Greeted guests warmly as they arrived in our restaurant, informing them of promotions and special offers to boost sales.
• Engaged in pleasant conversation while completing cash register transactions.
• Prepared and maintained fresh products for the salad bar, making sure presentation was kept neat and tidy.
• Restocked plates, cups, utensils, prizes, soda and ice machines as needed.
• Performed as costumed character ‘Chuck E. Cheese’ in Birthday Shows & Road Shows for guests of all ages.

Bachelor Of Arts - Ba, Studio Art

Associate Of Arts - Aa, Graphic Design

Associate Of Arts - Aa, General Studies: Social & Behavioral Sciences

Associate Of Arts - Aa, General Studies: Arts & Humanities