* Working closely with clients and their families to ensure their needs are met and they are receiving the best possible care.* Focusing on managing coordination of client services and emergent scheduling issues* Managing caseload while proactively growing it* Building lasting relationships with clients, referral sources, payors and community organizations by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement* Maintaining effective fiscal management of caseload by monitoring metrics (gross margin, overtime, referral tracking, etc.)* Partnering with Clinical Managers to provide supervision and support to field employees

• Qualified new business opportunities across all industries through inbound and outbound prospecting with diverse experience in B2B SMB, Mid-Market, and Large Enterprises• Held Qualification and Discovery conversations for new prospective customers for a period of 9 months, leveraging sales training as well as advanced product knowledge in order to run professional sales calls.• Utilized Salesforce, outbound cold calling, and personalized emails to generate new sales opportunities

• Communicated specimen processing status with laboratory staff and client to maintain service level agreements • Used knowledge of specimen types, quality, and stability to determine if samples sent to reference labs qualify for testing• Ran training and onboarding for new members of laboratory team• Developed sample processing cycle standard operating procedures (SOPs)

• Recognized and resolved prescription-related issues through facilitating communication with the patient, insurance, and medical provider• Assisted pharmacists in provision of essential pharmaceutical-related services while maintaining accuracy and efficiency at a high-volume retail pharmacy• Coordinated patient service process for a period of eight months

• Led clinic outreach to volunteers to orchestrate events• Assisted in implementation of EMR• Reviewed patient needs assessments and provided patient service recommendation• Collaborated with patient's healthcare provider and/or mental health counselor to ensure proper resources will be provided

- Monitors activity within the clinic to help operations run smoothly- Coordinates with volunteer healthcare providers to ensure clinics are staffed- Handles and manages PHI while preserving patient confidentiality-Schedules appointments for patients and coordinates follow-up appointments-Ensures medical referrals are carried out in a timely manner-Completes administrative tasks as needed

Heart and Soul Clinic is a nonprofit organization that offers free medical and dental care to uninsured or underinsured individuals in Central Indiana.-Handles and manages PHI while preserving patient confidentiality -Schedules appointments for patients -Ensures medical referrals are carried out in a timely manner-Completes administrative tasks as needed