Worked as a medical assistant and phlebotomist in a busy hematology/oncology office that served both adult and pediatric patients. Took vitals and took a preliminary evaluation of each patient, updated medical charts, educated patients on our patient portal. Reconciled information from outside clinics with our own records. As a phlebotomist, performed routine venipunctures and PT/INR testing using provider guidelines, performed therapeutic phlebotomies under RN supervision, and gave injections to patients (excluding chemotherapy drugs).

• Assisted various physicians and mid-level providers in a large practice with multiple offices and 20+ specialists in oncology, hematology, and dermatologic oncology.• Set up for and assisted with bone marrow biopsies, shave biopsies, and excisions and prepared specimens for testing and transport to lab. Sterilized surgical instruments with centrifuge between procedures.• Maintained coordination of care between different providers for patients referred to our practice.• Contacted patients with lab and radiology results, scheduled follow-ups, and conducted phone triage.• Monitored phlebotomy lab and processed CBC and INR results on an as-needed basis.

Processed photo orders and assisted customers with placing their orders. Stocked merchandise and food items. Maintained temperature logs of refrigerator and freezer areas. Filled prescriptions and assisted customers with locating over the counter medications. Assisted customers in all areas of the store and filled in for other departments as needed.

Educated customers on bird care, nutrition, and behavior. Performed routine cleaning with consideration for welfare of animals. Groomed and cared for birds on the sales floor as well as boarded animals. Trained new cashiers. Wrote manual for cashier and bird specialist training.

Studied at Navy Nuclear Power Training Command Assisted instructors with errands, provided support to various organizations on base

Promoted to 4-star cashier. Assisted in training new cashiers and hostesses. Assisted customers with both dining and retail needs.

Set up lab area for each class.  Assisted students with procedures and reporting.

Operated and maintained gift shop. Trained new employees in gift shop operations.