• Acts as conflict mediator, advocating on behalf of guests and owners to ensure fair resolutions for all stakeholders• Evaluates documentation and supporting statements, and makes educated resolution recommendations to owners• Collaborates cross-functionally to ensure all stakeholders’ needs met, guaranteeing streamlined assistance• Consistently exhibits critical thinking, identifies pain points, and suggests creative solutions• Functions as team advocate in meetings, vocalizing shared concerns and frustrations to management• Consistently performs all job functions effectively and efficiently, while assisting peers with questions on processes

• Thoroughly researched market drivers and utilized SEO terms to boost search results and increase bookings• Wrote product descriptions for vacation rental homes, including short blurbs, attention-grabbing headlines, photo captions, selling sentences, as well as home feature and surrounding area attraction lists• Gained peer and leadership recognition for writing skills, team player attitude, and commitment to learn every day• Regularly exceeded individual metrics through efficient work ethic and outperformed peers in team challenges• Developed proficiency in Salesforce, and demonstrated ability to incorporate new skills and constructive criticism• Volunteered for Market Drivers Map project, delivering comprehensive research on key cities

• Demonstrated continual growth by exceeding all quotas, deadlines, and requirements throughout my tenure• Boosted site traffic by selecting relevant keywords and producing SEO-rich metadata and short descriptions• Crafted search-focused, long-form category page content, including relevant H2s and Google-friendly lists• Ensured diverse customer base’s site engagement through strategic utilization of multiple brand voices• Played key role in peer-review editing sessions, which increased writing staff’s grammatical and stylistic accuracy

• Spearheaded copywriting portion of site rebrand, developing format and writing descriptions for 100s of products• Initiated and led project to develop structure and write step-by-step instructions for all company processes and systems, which became instrumental in new-hire and ongoing employee training• Coded internal and external MediaWiki sites to house policies, procedures, and troubleshooting documents• Collaborated with other teams to ensure alignment; pitched and presented realized projects to senior management• Wrote original subject lines, tags, and email marketing content, which resulted in heightened click-through rates

• Proofread two 200+ page, translated manuscripts accepted by the press prior to mass publication• Drafted upcoming publication press releases sent to Open Letter’s extensive email list, reviewer and bookstore queries, book reviews, and author blurbs featured on website• Researched and aggregated data on genders of authors in translation to assist Open Letter editor with project on lack of female representation in literature in translation