Hannah Phillips Email & Phone Number

Chichester, England, United Kingdom

Dealing with all company secretarial work for clients aswel as supporting the Practice Support team

Chichester, West Sussex, United Kingdom

Chichester, West Sussex, United Kingdom

Main responsibility is to ensure FCA compliance within the firm. This includes monitoring calls made by advisors and providing feedback on areas to improve. This also involves developing spreadsheets to monitor the date recorded and the file checks.I am also tasked with producing letters of suitability, detailing the suitability of advice they have received.I compile and submit compliant client files to Sesame Bankhall Group.Another aspect of my role is action weekly reconciliation… Show more Main responsibility is to ensure FCA compliance within the firm. This includes monitoring calls made by advisors and providing feedback on areas to improve. This also involves developing spreadsheets to monitor the date recorded and the file checks.I am also tasked with producing letters of suitability, detailing the suitability of advice they have received.I compile and submit compliant client files to Sesame Bankhall Group.Another aspect of my role is action weekly reconciliation for commissions and claw back reports. Show less

Horsham, West Sussex, United Kingdom

Responsible for assessing pension, investments, mortgage and protection applications, ensuring that the sales process and recommendations given by appointed representatives meet compliance standards of the FCA and the Best Practice Group.I would also check specialist procedures for pensions and suitability for approval.Another aspect of my role was to complete individual projects set by the compliance director to communicate company procedures and identify areas for improvement inside… Show more Responsible for assessing pension, investments, mortgage and protection applications, ensuring that the sales process and recommendations given by appointed representatives meet compliance standards of the FCA and the Best Practice Group.I would also check specialist procedures for pensions and suitability for approval.Another aspect of my role was to complete individual projects set by the compliance director to communicate company procedures and identify areas for improvement inside the network.Another responsibility I was tasked with was to produce monthly/six-monthly trend analysis for the compliance team which was then used in the managers meetings.I gained further exposure to customer service with handling of complaints. Show less

Worthing, West Sussex, United Kingdom

Responsible for assessing mortgage and protection applications, ensuring that the sales process and recommendations given by the appointed representatives meet compliance standards of the FCA and HLPartnership network.I would also liaise with the appointed representatives and their advisers to instruct and coach in order to improve risk assessment ratings.Another service I would be tasked with would be to provide appropriate guidance and support to members of the network where routine… Show more Responsible for assessing mortgage and protection applications, ensuring that the sales process and recommendations given by the appointed representatives meet compliance standards of the FCA and HLPartnership network.I would also liaise with the appointed representatives and their advisers to instruct and coach in order to improve risk assessment ratings.Another service I would be tasked with would be to provide appropriate guidance and support to members of the network where routine monitoring has identified scope for improvement. Show less

Manchester, United Kingdom

Main responsibilities included:Presenting a professional and friendly first impression to all clients.Managing income phone calls.Making contact with customers via telephone to deal with quotation, changes or queries on insurance policies.Acting as a team coach- coaching process understanding to new team members.This role was a relocation within company to a new role and city.Whilst in this position I achieved recognition by Swinton executives for excellent customer… Show more Main responsibilities included:Presenting a professional and friendly first impression to all clients.Managing income phone calls.Making contact with customers via telephone to deal with quotation, changes or queries on insurance policies.Acting as a team coach- coaching process understanding to new team members.This role was a relocation within company to a new role and city.Whilst in this position I achieved recognition by Swinton executives for excellent customer service who made me an Annual Award Winner (£3000 prize).I achieved a 100% pass rate for all compliance checks, meeting the FCA requirements. Show less

Bognor Regis

This role entailed the following:Offering customers over the counter assistance in branch.Making outgoing phone calls to offer services and products.Identifying customer needs and offer suitable products matching those needs.Handling money and ensuring the banking was completed accurately for the branch.Keeping up to date with accounts processes.In this role I achieved a 100% pass rate for all compliance checks, meeting the FCA requirements.

West Sussex, United Kingdom, United Kingdom

Main responsibilities included:Completing customer transactions and achieving sales targets.Providing outstanding customer service to visitors of the branch.Reconciling paperwork from the previous day, checking that colleagues had met with the strict Bank standards.Responsible for monies within the branch.In this role I was an authorized key holder which involved opening and closing the branch.

West Sussex, United Kingdom, United Kingdom

West Sussex, United Kingdom, United Kingdom

Bookkeeping

Studied in my own time, I learnt valuable skills in bookkeeping. This course was an evening course at Chichester College through IAB. I am.

Education record

3 A Levels grade A-E, Maths Business Studies and IT 8 GCSEs, grade A-C, including B in Maths and C in English