Hannah Phillips Email & Phone Number

London, United Kingdom

Canary Wharf, London

• Develop and maintain close, trust based relationships with over 100 clients through regular communication, including face to face meetings.• Proactive management of clients and monitoring opportunities to optimise investment portfolios. Provide property portfolio analysis and market updates.• Attract and retain new clients through attending networking events and referral approaches.• Assist with internal assessments and due diligence of new investment purchase opportunities.• Consultancy involvement with external companies providing guidance and research on industry practices.

London, United Kingdom

• Managed a team of 3 Property Managers constructing KPIs to help provide motivation, constructive feedback and direction to maintain consistent performance levels. • Participated in internal meetings as part of the Operations Team liaising with other departments to assess processes and implement new ideas to help improve the company’s performance.• Resolved escalated customer complaints through gathering background information, and providing a comprehensive written response. Undertaking telephone conversations with aggrieved customers was also an important aspect to this resolution. • Ensured due diligence and legal compliance was maintained within the company and that robust processes were in place and followed.

• Resolved property maintenance issues and tenant enquiries by effectively liaising with external contractors, managing agents, team colleagues and tenants.• Undertook property inspections and inventories at the start and end of tenancies requiring excellent attention to detail. Subsequent written reports required good presentation, accuracy and completion to tight deadlines.

London, United Kingdom

• Work experience and subsequent employment at the GLA involved coordinating the input of over one thousand London Plan Consultation responses using a Microsoft Access database. This required efficient organisational skills, accuracy and working to tight deadlines, whilst training and overseeing temporary members of staff.• Coordinated The Mayor’s Outer London Commission’s activities, edited and organised the publication of its final report. This entailed assessing a wide range of submissions to the Commission and independent analysis of demographic, economic and social data and managing its presentation. • Assisted the Examination in Public Secretariat with their preparation for the Examination in Public. A key requirement of this role was to demonstrate good communication skills and effective time management to meet deadlines. • Editing and publishing the Inner London report and Housing Supplementary Planning Guidance involved inter departmental liaison and effective team work to meet specified deadlines.• Contributed to a student accommodation needs assessment and took responsibility for a background study on the housing needs of the elderly for the Examination in Public evidence base.• Contributed to briefing notes in response to on- going requests from the Examination in Public.

London, United Kingdom

• Advised medical professionals about their medical indemnity requirements. Provided assistance with queries about clinical work, membership costs and benefits of membership with this organisation.• Provided excellent customer service in a busy and demanding environment. Professional and articulate communication skills for telephone conversations with customers were required, including handling complaints effectively. Dealing with written correspondence about membership queries involved accuracy and effective communication.• Trained and mentored new members of staff to help them develop these key skills. It was essential that I was approachable, could provide clear and concise instructions and demonstrate excellent interpersonal skills.

Malaysia

• Helped teachers and students in primary schools in rural Malaysia improve their English. Throughout this period I volunteered in a variety of schools and lived with local host families. • Prepared exciting and interactive lesson plans to encourage participation and enjoyment within my classes.• Coordinated enjoyable and accessible activities for an away weekend for approximately 80 local teachers to help improve their confidence in speaking English. • This work required me to be confident, adaptable to different cultures and traditions and build a friendly rapport with a variety of new people.

Msc, Spatial Planning (Rtpi Accredited)

• Modules included Urban Regeneration and Pillars of Planning which encompassed the complex economic, environmental, social and political.

Upper Second Class Honours Bsc, Geography With Sociology

• The dissertation I completed in my final year explored the regeneration of London’s Wholesale Markets. Research methodology included use.