Hannah Rivory Email & Phone Number

Ipswich, Qld, Au

Brisbane, Queensland, Australia

Leading, driving and coordinating process improvement projects across AMEA People Operations utilising the SAFe Agile and Quality Driven Management frameworks.

• Work with other Steerco members to run the Ramp Up Mentoring program in Australasia• Provide solutions and feedback on Gender Diversity topics and initiatives• Organise events such as International Women's Day• Previous Mentee in Ramp Up program• Share my own Ramp Up journey with other Countries to enhance their mentoring experience

Australia

• Solely drive end-to-end recruitment for QLD• Manage high volume recruitment• Attract, source and select high calibre talent• Provide training and support to Hiring Managers• Strategic sourcing and selecting advice• Maintain accurate reporting of recruitment activity• Support wider People Operations projects

Redbank

• Known as the “go-to person” across the network. • Managing calendars • Facility Maintenance• Travel arrangements• Administrative support to QLD Senior Leadership Team• Collaborate with all functions to meet and exceed initiatives.• Support to staff regarding professional and personal issues.• Raise Purchase Requisitions for QLD Integration

Ipswich, Queensland

• Document control• Database management• Prepare and review court briefs and contracts• Managed and coached employees• Conduct property searches • Customer service• Book and attend settlements • Managing calendars and correspondence• General reception duties

Ipswich, Queensland

• Travel bookings• Customer service• Trained in native Galileo• Cold calling• Onboarding new clients• Worked to tight deadlines• Research destinations • Build rapport

London, United Kingdom

Organised all aspects of business travel for a portfolio of clients. Ensured a high level of customer service was maintained. Used various programs to process bookings and produce invoices. Worked alongside the Business Development Managers to source new leads and accounts.

London, United Kingdom

Arranged mostly domestic travel, with a few larger bookings for overseas and business travel. Worked to deadlines and targets. Ordered stationary supplies and brochures. Demonstrated high level of knowledge with various travel booking systems. Managed own client base including following up post-holiday, chasing invoices, and maintaining a friendly ongoing relationship with my clients.

Gold Coast Hinterland, Queensland

Conducted all store administration ensuring reports were accurate and prompt. Made every guest and visitor feel welcome. Worked with suppliers to order and select stock. Handled development of staff. Had full product knowledge and worked across different departments when required. Used customer service skills to solve any customer complaints. General retail duties (cleaning, restocking, selling, visual merchandising, and rostering).Received Mission Statement Award for my contribution to O’Reilly’s.

Hayman Island, Queensland

Worked towards targets and deadlines. Retained privacy of guests. Greeted guests upon their arrival to the island. Upholded the image and high standards of the brand. Conducted end of day balancing, banking and reports. General retail duties (cleaning, restocking, and selling).

Brisbane Area, Australia

Started as a casual whilst still in school. After travelling overseas, returned to manage new store. Customer service was main focus. Coached and developed all staff. Accounted for store administration ensuring accurate and timely reports. General retail duties (cleaning, restocking, selling, visual merchandising, and rostering.)

Quality Driven Management (Qdm)

Safe Agile Project Management

Certificate 3 Tourism (Retail Travel Sales), Tourism And Travel Services Management

Business Communications & Technology