o Build and Maintain relationship with superintendents and customer service representatives on a day to day basis to ensure completion and scheduling of work o Assist division managers in day to day tasks to promote productivity o Receive and process all Contractor EWO/AWO’s (additional work orders) o Enter and track customer service tickets and warranty work in RS database as receivedo Pull layouts for installs from Buzzsaw for Gutter and Iron Divisions as requestedo Print… Show more o Build and Maintain relationship with superintendents and customer service representatives on a day to day basis to ensure completion and scheduling of work o Assist division managers in day to day tasks to promote productivity o Receive and process all Contractor EWO/AWO’s (additional work orders) o Enter and track customer service tickets and warranty work in RS database as receivedo Pull layouts for installs from Buzzsaw for Gutter and Iron Divisions as requestedo Print elevations from the Database for Iron and Gutter departments as requestedo Research install dates for builders as neededo Update notes in Supply Pro for Gutter and Iron departmentso Update the Database with reschedules and notes for the Iron and Gutter departments from SupplyProo Pull starts from SupplyPro and input them into the databaseo Generate and adjust production and warranty schedules as neededo Manage all company cell phones (ordering, assigning, and monitoring) o Routing calls, take messages and provide information to caller o Track down missing Purchase Orderso Track Estimates and Enter Sales into the Database for Wrought Iron Division Show less

o Generate and send out invoiceso Follow up on, collect and allocate paymentso Research and resolve payment discrepancieso Process credit card paymentso Prepare bank depositso Review AR aging to ensure complianceo Monitor customer account details for non-payments, delayed payments and other irregularitieso Manage employee payrollo Credit Card reconciliationo Develop a recovery system and initiate collection effortso Actively communicate with customers via… Show more o Generate and send out invoiceso Follow up on, collect and allocate paymentso Research and resolve payment discrepancieso Process credit card paymentso Prepare bank depositso Review AR aging to ensure complianceo Monitor customer account details for non-payments, delayed payments and other irregularitieso Manage employee payrollo Credit Card reconciliationo Develop a recovery system and initiate collection effortso Actively communicate with customers via phone, email, or mail o Field Customer service calls and schedule service callso Manage schedules and dispatch service technicians Show less

o Generate and send out invoiceso Follow up on, collect and allocate paymentso Research and resolve payment discrepancieso Process credit card paymentso Prepare bank depositso Review AR aging to ensure complianceo Monitor customer account details for non-payments, delayed payments and other irregularitieso Investigate and resolve customer inquirieso Develop a recovery system and initiate collection effortso Actively communicate with customers via phone… Show more o Generate and send out invoiceso Follow up on, collect and allocate paymentso Research and resolve payment discrepancieso Process credit card paymentso Prepare bank depositso Review AR aging to ensure complianceo Monitor customer account details for non-payments, delayed payments and other irregularitieso Investigate and resolve customer inquirieso Develop a recovery system and initiate collection effortso Actively communicate with customers via phone, email, or mail o Field Customer service calls and resolve client issues Show less