• Collaborate with marketing teams to drive strategy• Analyze audience data across multiple channels to create actionable insights and implement process improvements • Manage ongoing validation of data integrity for scheduled and ad hoc campaigns• Build campaigns in IBM Unica environment with SQL relational database coding• Run reports in IBM Cognos to verify datasets are accurately populating records in other platforms• Manage project communications utilizing JIRA request portal

• Coded several weeks of television news programs to collect data on pandemic reporting behavior

• Applied creative design knowledge and DSLR photography skills to create and capture memories for Guests• Provided exemplary customer service to every guest by educating them on park and product offerings, in addition to taking quality photos, to ensure the best possible vacation experience• Selected for new pilot program to improve quality of guest experience and act as a role model for peers

• Provided project support for the Weddings team part-time, in addition to simultaneously upholding my responsibilities on the DM&E team, requiring careful time management and excellent communication• Built a comprehensive internal revenue and reservation reporting system within Tableau for a data mining and visualization project for the Honeymoons segment• Assisted with on-site event logistics for the filming of the second Freeform Holiday Magic Special• Managed the inventory, shipping, and delivery of gifts and promotional materials

• Managed the website reporting dashboard and presented data analyses of KPI’s in a monthly infographic • Created templates and designed presentations in PowerPoint and Keynote for executive leadership• Established a bi-weekly intraoffice marketing newsletter, improving communication between teams• Authored blog posts with targeted messaging tactics to increase brand awareness and generate leads • Curated and implemented new website content and designed digital collateral to support our sales team• Collaborated intensively with internal and external partners to successfully launch a rebrand campaign• Pioneered the creative strategy and execution of new tactics and launched our new Instagram account• Wrote weekly editorial calendars utilizing InDesign, presented content at strategy meetings, and monitored community messaging and content series performance—exceeding all fiscal year goals in 2018• Organized and directed photoshoots and videography to capture assets for ad campaigns and social media content, including partnering with both internal and external vendors• Provided additional marketing project support for Disney’s Fairy Tale Weddings & Honeymoons

• Handled sensitive financial information in a high stress context, quickly and accurately filing and submitting ambulance patient billing invoices • Speedily gained proficiency in multiple systems and software to access medical and insurance information to support the complex, interdependent needs of each member of the Finance department• Provided quality customer service via inbound call center by resolving patients’ billing concerns

• Founding Executive Board Member of UCF Chapter• Responsible for budgeting, event planning, evaluating the financial feasibility of projects, and accurate record keeping

• Explored many facets of Events Marketing, focusing on the promotion of OHP’s multiple venue offerings to prospective clients• Contributed to social media management and content creation, in addition to writing copy for the website, event descriptions, email campaigns, monthly newsletters, and press releases• Conducted research and compiled the data in Excel to complete a competitive environment analysis, identifying pricing trends and consumer preferences by comparing local Orlando venues• Created promotional materials and graphics in Adobe Photoshop and Microsoft Publisher• Developed a well-organized and accessible digital photograph catalogue, which benefited every department in the organization by expediting the search for and use of all photos from past events• Collaborated with other departments and external partners to complete projects as a team